Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Larabie

Nipissing First Nation,ON

Summary

Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Office Manager

SCL Consultations
11.2012 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Assisted in organizing and overseeing assignments to drive operational excellence.



School Bus Driver

Alouette Bus Lines
09.2009 - 06.2012
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.

Quality Analysis Specialist

TeleTech Holdings
01.2003 - 07.2009
  • Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.
  • Defined and implemented quality initiatives to reduce risk.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Edited, proofed and critiqued internal documents to improve clarity.
  • Inspected items and compared against standards to meet regulatory requirements.

Co-Op Placement

Anishinabek Police Services
09.2001 - 05.2002
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Conducted research to assist with routine tasks and special projects.
  • Maintained computer and physical filing systems.
  • Reported to senior management on organizational performance and progress toward goals.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Education

Criminal Law And Justice - Law And Justice Studies

Canadore College
North Bay, ON
05.2003

Skills

  • Database Administration/Alpha Numeric Data Entry
  • Customer Relations
  • Written Communication
  • Policy Implementation
  • Strategic Planning
  • Proficiency In Office Software (Including But Not Limited To Microsoft Office)

Timeline

Office Manager

SCL Consultations
11.2012 - Current

School Bus Driver

Alouette Bus Lines
09.2009 - 06.2012

Quality Analysis Specialist

TeleTech Holdings
01.2003 - 07.2009

Co-Op Placement

Anishinabek Police Services
09.2001 - 05.2002

Criminal Law And Justice - Law And Justice Studies

Canadore College

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Sarah Larabie