Sarah Larabie
Nipissing First Nation,ON
Summary
Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Office Manager
SCL Consultations
11.2012 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
School Bus Driver
Alouette Bus Lines
09.2009 - 06.2012
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Quality Analysis Specialist
TeleTech Holdings
01.2003 - 07.2009
- Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.
- Defined and implemented quality initiatives to reduce risk.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Edited, proofed and critiqued internal documents to improve clarity.
- Inspected items and compared against standards to meet regulatory requirements.
Co-Op Placement
Anishinabek Police Services
09.2001 - 05.2002
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Conducted research to assist with routine tasks and special projects.
- Maintained computer and physical filing systems.
- Reported to senior management on organizational performance and progress toward goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Criminal Law And Justice - Law And Justice Studies
Canadore College
North Bay, ON05.2003
Skills
- Database Administration/Alpha Numeric Data Entry
- Customer Relations
- Written Communication
- Policy Implementation
- Strategic Planning
- Proficiency In Office Software (Including But Not Limited To Microsoft Office)
Timeline
Office Manager
SCL Consultations
11.2012 - Current
School Bus Driver
Alouette Bus Lines
09.2009 - 06.2012
Quality Analysis Specialist
TeleTech Holdings
01.2003 - 07.2009
Co-Op Placement
Anishinabek Police Services
09.2001 - 05.2002
Criminal Law And Justice - Law And Justice Studies
Canadore College