Sarah Landry
Southampton,ON
Summary
Dynamic professional with extensive experience as a Shop Owner at A Little of This and That, excelling in documentation and customer service. Proven ability to foster strategic client relationships while managing financial records. Skilled in data entry and effective communication, ensuring high-quality service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Shop Owner
A Little of This and That
Southampton, ON
06.2022 - 11.2023
- Collected commissions or other payments according to contract specifications.
- Oversaw financial documentation for artist engagements and reconciled invoices with accounting department.
- Kept paper and digital records of bookings, reservations and client needs.
- Formed and sustained strategic relationships with clients.
Personal Support Worker
Lori McDermid
Port Elgin, ON
03.2018 - 03.2020
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Transported patients to medical, dental and personal care appointments.
Technical Support Specialist
Cogeco Cable Inc.
Burlington, ON
08.2006 - 01.2013
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Monitored service orders to completion and closed service tickets.
American Express Centurion Concierge
Circles Concierge
Burlington, ON
01.2005 - 08.2006
- Worked closely with guests, such as celebrities or VIPs, and always showed extreme professionalism and respect for personal privacy.
- Facilitated research of local venues, restaurants, and visitor spots, per guest requests.
- Juggled multiple projects and tasks to ensure high quality, and timely delivery.
Education
Travel And Tourism -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON05.1997
Skills
- Computer proficiency and data entry
- Administrative tasks
- Documentation and reporting
- Verbal and written communication
- Customer service
Timeline
Shop Owner
A Little of This and That
06.2022 - 11.2023
Personal Support Worker
Lori McDermid
03.2018 - 03.2020
Technical Support Specialist
Cogeco Cable Inc.
08.2006 - 01.2013
American Express Centurion Concierge
Circles Concierge
01.2005 - 08.2006
Travel And Tourism -
Cambrian College of Applied Arts And Technology
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