Sarah Kunzli
Summary
Compassionate, dedicated employee accustomed to assisting with diverse client needs while managing dynamic conditions. Collaborative professional possessing excellent subject matter knowledge and judgment, combined with strong documentation and problem-solving abilities, and well-versed in managing emergent issues.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Senior Member Support Specialist, Short-Term Disability Claim Examiner, Client Service Specialist
Sun Life Assurance Company of Canada
Lethbridge
07.2016 - Current
- Serviced group coverage areas, including absence, short- and long-term disability, life coverage, evidence of insurability, portability, and conversion to ensure comprehensive member support.
- Achieved high service and quality levels within company guidelines, becoming fully cross-trained in all caller queues to enhance operational flexibility.
- Educated members on policy features and benefits, improving their understanding and engagement with coverage options.
- Provided customer service and technical support to members via phone, email, and chat.
- Maintained accurate records of member interactions in compliance with company standards.
Customer Service Coordinator
Delaware Life
Lethbridge
05.2013 - 02.2016
- Achieved and maintained a high level of service and quality within company guidelines
- Achieved and maintained high service quality within company guidelines, contributing to client satisfaction
- Provided timely, accurate information to clients and financial advisors, enhancing decision-making
- Ensured completion of time-sensitive processes, supporting operational efficiency
Conductor, Supervisor of Operations
Canadian Pacific Railway
Lethbridge
01.2011 - 05.2013
- Supervised daily operations of freight trains and rail yard activities, ensuring efficient workflow and adherence to safety protocols.
- Coordinated schedules for train crews to ensure timely departures.
- Conducted regular inspections to maintain safety and performance standards.
- Documented verbal instructions from dispatch.
- Oversaw organization and maintenance of train documentation to ensure accuracy.
- Directed daily operations of freight trains and managed rail yard activities to enhance efficiency.
- Coordinated train crew schedules, optimizing timing for on-time departures and operational efficiency.
- Conducted regular inspections to uphold safety and performance standards, contributing to overall operational reliability.
Urology Medical Office Assistant
Dr. J. Taylor
Lethbridge
01.2010 - 12.2011
- Coordinated patient scheduling and appointment management, ensuring efficient office operations.
- Facilitated patient referrals and organized medical records for timely access during appointments.
- Prepared patient charts prior to each appointment.
- Oversaw front office customer service, appointment management, billing, and administrative tasks to enhance workflow.
Receptionist/Office Clerk
Radiology Associates Inc.
Lethbridge
03.2004 - 01.2010
- Managed multi-line phone system, ensuring timely response to incoming calls and inquiries.
- Scheduled appointments using electronic health record system, enhancing office workflow and client access to services.
- Maintained organized filing system for confidential client information, safeguarding compliance with company policy.
Pharmacy Technician
Wood's Dispensary
Lethbridge
01.2003 - 04.2004
- Processed prescription orders for patients and healthcare providers, ensuring timely delivery and accuracy.
- Managed medication inventory, maintaining optimal stock levels and organized storage for quick access.
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety and quality standards.
- Responded to customer inquiries with professionalism and empathy consistently.
Receptionist/Office Clerk
Family Medical Center
Lethbridge
03.1999 - 04.2003
- Managed multi-line phone system, enhancing responsiveness to incoming calls and inquiries.
- Coordinated communication between medical staff and patients effectively.
- Collected patient information and verified insurance details accurately.
- Coordinated communication between medical staff and patients, ensuring clarity and timely information exchange.
- Assisted in processing patient forms and documentation, facilitating accurate patient records and efficient office operations.
Education
Travel And Tourism - Flight Attendant
Lethbridge Community College
Lethbridge, Alberta 09.1989 - 04.1990
Skills
- Claims management
- Claim assessment techniques
- Customer relationship management
- Customer support expertise
- Issue resolution
- Problem solving
- Member education
- Relationship building
- Team collaboration
- Conflict resolution
- Communication skills
Timeline
Senior Member Support Specialist, Short-Term Disability Claim Examiner, Client Service Specialist
Sun Life Assurance Company of Canada
07.2016 - Current
Customer Service Coordinator
Delaware Life
05.2013 - 02.2016
Conductor, Supervisor of Operations
Canadian Pacific Railway
01.2011 - 05.2013
Urology Medical Office Assistant
Dr. J. Taylor
01.2010 - 12.2011
Receptionist/Office Clerk
Radiology Associates Inc.
03.2004 - 01.2010
Pharmacy Technician
Wood's Dispensary
01.2003 - 04.2004
Receptionist/Office Clerk
Family Medical Center
03.1999 - 04.2003
Travel And Tourism - Flight Attendant
Lethbridge Community College
09.1989 - 04.1990