Sarah Kubaj
Lethbridge,AB
Summary
Dynamic and results-driven professional with extensive experience at Altan Duty Free, excelling in customer relations and POS system operations. Proven ability to enhance sales through effective product recommendations and maintain accuracy in cash handling. Strong problem-solving skills and a commitment to delivering exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Cashier
Altan Duty Free
07.2023 - 06.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Home School Instructor
Stay At Home Mom
03.2018 - 07.2023
- Adapted teaching methods and lesson plans to changing childs needs.
- Evaluated and revised lesson plans and course content to achieve child-centered learning.
- Tracked child’s progress, frequently and identifying root causes of problems.
- Implemented reading and writing workshops to increase childs literacy and support school reading programs.
- Helped child explore concepts with engaging, learning-focused activities.
Classified Ad Moderator
Kijiji
06.2010 - 07.2015
- Generated and maintained style guides to encourage consistent quality of content.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Inbound Call Center Representative
Rogers Communications
06.2008 - 07.2010
- Suggested improvements to content to enhance quality and accuracy.
- Pitched content strategies and managed asset acquisition.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Followed standard operating procedures when handling customer problems and complaints.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certification of Personal Support Worker -
Cdi College
Toronto, ONSkills
- Returns processing
- Product restocking
- Order packaging
- Drawer balancing
- POS system operations
- Customer relations
- Merchandise exchange
- Liquor regulations and compliance
- Cleaning and sanitizing
Languages
Polish
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Cashier
Altan Duty Free
07.2023 - 06.2025
Home School Instructor
Stay At Home Mom
03.2018 - 07.2023
Classified Ad Moderator
Kijiji
06.2010 - 07.2015
Inbound Call Center Representative
Rogers Communications
06.2008 - 07.2010
Certification of Personal Support Worker -
Cdi College