Sarah Klettke
Nanaimo,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in excellent customer service in both retail and food services. Have experience with deliveries on set, timed schedule.
Overview
12
12
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
07.2016 - 09.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Managed staffing levels to provide optimal support for cash register operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
Install Coordinator
Rocksteady Restorations
10.2014 - 10.2015
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Trained new Install Coordinators on company procedures, contributing to a more cohesive team environment.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Ensured material delivery to jobsites at scheduled times
Deli Manager
49th Parallel Grocery
06.2010 - 11.2014
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 8 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Education
High School Diploma -
Cowichan Secondary
Duncan, BC06.1986
Skills
- Supply Restocking
- Refunds and Exchanges
- Price Verification
- Training and Coaching
- Loss Prevention
- Equipment Troubleshooting
- Customer Service Management
- Shift Scheduling
- Adaptability and Dependability
- Multi-Tasking Skill
- Time Management Strength
- Positive Attitude
Languages
English
Native or Bilingual
Timeline
Head Cashier
Lowe's Home Improvement
07.2016 - 09.2022
Install Coordinator
Rocksteady Restorations
10.2014 - 10.2015
Deli Manager
49th Parallel Grocery
06.2010 - 11.2014
High School Diploma -
Cowichan Secondary
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