Sarah Kheman

In my role at Monarch House, one of my proudest achievements was forging genuine and meaningful rapport with clients. Recognizing the diverse interests in Arts and Sciences, I innovatively designed fun and engaging activities. These not only bolstered client engagement but also created an atmosphere where learning and enjoyment went hand in hand. This approach was instrumental in enhancing the overall educational experience for our students.

• Data Collection & Analysis: I regularly documented students' activities and behaviours, supporting RBTs with daily treatment logs and enhancing data-driven strategies.
• Behavioural Interventions: Under RBT/BCBA supervision, executed targeted behavioural interventions, elevating students' communication, social, and daily living skills while mitigating problematic behaviours.
• Stakeholder Engagement: Built and maintained strong rapport with students, fostering a conducive learning environment and bolstering collaboration among colleagues.
• Instructional Support: Assisted in crafting instructional materials, streamlining BCBA and RBT treatment planning processes.
• Impact: Contributed to consistent treatment planning and enhanced data-backed student progress assessments.

• Operated cash register, collected payments, and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Trained new team members in cash register operation, stock procedures and customer services
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
• Promoted specific item options to drive sales and achieve add-on purchases.

• Maintained updated knowledge of airline regulatory requirements and industry standards for client support
• Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
• Prepared itineraries to deliver travel arrangements to clients
• Responded promptly to clients regarding visa, passport and security inquiries
• Processed credit and debit payments and handled confidential information with discretion
• Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets

• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
• Assisted customers in making payments on accounts and setting up payment plans
• Fielded customer complaints and queries, fast-tracking them for problem resolution
• Asked probing questions to determine service needs and accurately input information into electronic systems
• Managed a high volume of inbound calls per day and directed them to individuals or departments.

• Identified past due accounts and contacted account holders to arrange payment
• Contacted customers and explained debt management to encourage timely debt payments
• Created repayment plans based on account holders' financial status and repayment abilities
• Resolved billing discrepancies and customer credit issues
• Maintained accurate records and reported on collection activity and accounts receivable status
• Upheld privacy and security requirements established by RBC.