Sarah Khan
Toronto,Canada
Summary
Detail-oriented Customer Service and Administrative Professional with over 5 years of experience in high-volume client support across insurance, healthcare, and corporate sectors. Expertise in cash handling, billing reconciliation, and managing confidential financial information. Proven track record of resolving account discrepancies and delivering exceptional front-desk service in fast-paced environments. Strong communication and multitasking skills enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruitment Coordinator – HR & Talent Acquisition
Iqor Trinidad
06.2023 - Current
- Managed scheduling and administrative coordination for large hiring cycles and onboarding.
- Assisted candidates with application and system navigation, demonstrating patience and clear communication.
- Maintained accurate records in ATS systems, ensuring error-free data management.
- Acted as a liaison between candidates, hiring managers, and teams.
Team Lead – Operations Supervisor (AG)
Iqor Trinidad
07.2021 - 06.2023
- Supervised 80+ employees, handling scheduling, performance coaching, and daily operations.
- Resolved escalated customer billing and account issues with professionalism.
- Improved workflow accuracy and reduced errors through process improvements.
- Collaborated with internal teams to ensure timely resolution of service and account concerns.
Senior Customer Service Representative
Iqor Trinidad
06.2020 - 07.2021
- Assisted customers with payments, billing questions, and account updates.
- Delivered excellent customer service resulting in high retention and satisfaction.
- Guided customers through account setup and system usage.
- Managed time-sensitive requests in a fast-paced environment.
Customer Service Assistant
Medical Associates Hospital
11.2019 - 03.2020
- Processed patient payments and invoices with accuracy and confidentiality.
- Performed front-desk duties including scheduling, data entry, and customer support.
- Ensured accuracy in billing, appointment coordination, and recordkeeping.
Education
Certificate - Business Management
University of the West Indies
Medical Laboratory Assistant -
School of Practical Accounting
CXC (CSEC) -
Barataria North Secondary School
Skills
- Cash handling and payment processing
- Billing and account reconciliation
- Customer service and front desk support
- Accuracy and compliance
- Confidentiality and fraud prevention awareness
- Administrative documentation and data entry
- Filing and workflow efficiency
- CRM and ATS proficiency
- SAP expertise
- Problem-solving and multi-tasking
- POS systems management
- Transaction processing and time management
Certification
- Google Data Analytics – Foundations Track, In Progress
- CPR & First Aid, Available upon request
Timeline
Recruitment Coordinator – HR & Talent Acquisition
Iqor Trinidad
06.2023 - Current
Team Lead – Operations Supervisor (AG)
Iqor Trinidad
07.2021 - 06.2023
Senior Customer Service Representative
Iqor Trinidad
06.2020 - 07.2021
Customer Service Assistant
Medical Associates Hospital
11.2019 - 03.2020
Certificate - Business Management
University of the West Indies
Medical Laboratory Assistant -
School of Practical Accounting
CXC (CSEC) -
Barataria North Secondary School