Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Volunteer Experience
Languages
Timeline
Generic

Sarah Khan

Markham

Summary

Dynamic professional with extensive experience as a Brand Ambassador at Air Canada, excelling in customer engagement and crisis resolution. Proven track record in fostering team collaboration and enhancing workplace culture. Adept at public speaking and event coordination, driving initiatives that elevate brand image and employee morale. Multilingual communicator committed to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Brand Ambassador

AIRCANADA
Toronto
07.2024 - Current
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Participate in internal events and team-building activities to enhance workplace culture and engagement.
  • Fostered a positive work environment by promoting company values, and boosting team morale.
  • Maintained regular communication with colleagues to provide project updates, and facilitate cross-departmental collaboration.
  • Stayed informed on industry trends and shared key developments with relevant departments to support team knowledge and innovation.
  • I represented the company at professional development events and internal training sessions, sharing insights and best practices with peers.
  • Created internal content (videos, newsletters, guides) to showcase team achievements and improve employee understanding of company initiatives.

Flight Attendant

Air Canada
Toronto
11.2021 - Current
  • Delivered exceptional customer service and ensured passenger safety throughout flights.
  • Conducted safety briefings, demonstrated emergency procedures, and assisted with boarding and deplaning.
  • Managed in-flight services, catering to dietary needs while resolving passenger concerns promptly.
  • Collaborated with crew to maintain a safe, efficient cabin; monitored conditions and reported issues.
  • Trained in emergency protocols, first aid, CPR, and conflict resolution to ensure compliance with aviation standards.

Flight Attendant

Jazz Aviation LP
Toronto
09.2021 - 11.2021
  • Delivered exceptional in-flight customer service, ensuring passenger comfort and safety throughout the journey.
  • Conducted pre-flight safety checks, briefings, and emergency demonstrations in compliance with aviation regulations.
  • Managed boarding, seating, luggage storage, meal service, and in-flight entertainment.
  • Responded to medical emergencies, resolved passenger concerns, and maintained a clean, professional cabin environment.
  • Collaborated with the crew during pre-flight briefings and in-flight operations to ensure smooth and secure travel.
  • Adhered to Transport Canada and company protocols, completing all required documentation and incident reporting as needed.
  • Continuously trained in first aid, conflict resolution, and updated safety procedures.

Customer Service Supervisor

Fatima’s Indian Food
St. John’s
08.2014 - 12.2018
  • Supervised and trained staff to ensure high-quality service and food safety compliance.
  • Resolved customer complaints and escalations promptly and professionally.
  • Managed inventory, coordinated schedules, and maintained a clean, organized service area.
  • Led training sessions to boost team performance and product knowledge.
  • Assisted with customer inquiries and contributed to strategies improving satisfaction rates.

Server

Boston Pizza
St. John’s
01.2013 - 06.2013
  • Delivered excellent customer service and resolved guest concerns promptly.
  • Took and processed food and drink orders accurately.
  • Coordinated with kitchen staff for timely meal delivery.
  • Maintained cleanliness and restocked service areas.
  • Handled payments using POS system.
  • Trained new staff on service standards and menu knowledge.
  • Participated in team meetings and assisted with opening/closing duties.

Education

Memorial University
St. John’s, NL
04.2013

High School Diploma -

Gonzaga Regional High School
St. John’s
06.2009

Flight Services - Operations and Cabin Management

SENECA College
Markham, ON

Skills

  • Leadership
  • Crisis resolution
  • Customer engagement
  • Public speaking
  • Cross-team collaboration
  • Event coordination
  • Problem solving
  • Time management
  • Adaptability
  • Multilingual communication

Certification

  • Certified bilingual in English and French, June 2009
  • Certified Guest Service Gold Professional, November 2019 through Seneca College
  • Certified in AODA (Accessibility for Ontarians with Disabilities Act), December 2019 through Seneca College

Languages

I am fluent in English as it is my first language. I studied French from Pre-Kindergarten in elementary school until my final year of high school. I am also committed to improve and continually polish up my spoken French. As well, I have an Indian background, and can speak Hindi and Urdu.

References

  • Angela, Cockburn, Air Canada Flight Attendant & Seneca College Professor, Acockburn65@gmail.com, 289-244-6862
  • Grace, Miyasaki, Seneca College Professor, Grace.miyasaki1@senecacollege.ca, 416-271-0855
  • Teresa, Barroso, Seneca College Professor, Teresa.barroso@senecacollege.ca, 905-599-7673
  • Janice, Broughton, Seneca College Professor, Janice.boroughton@senecacollege.ca, 416-565-042, Other references available upon request

Volunteer Experience

  • Gonzaga Regional High School, Basketball Coach, 2009, 2014, Senior Basketball Team
  • McDonald’s Junior High School, Basketball Coach, 2009, 2012, Boys Basketball Team
  • 2014, 2018, Mosque tour to visitors and school children

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Full Professional

Timeline

Brand Ambassador

AIRCANADA
07.2024 - Current

Flight Attendant

Air Canada
11.2021 - Current

Flight Attendant

Jazz Aviation LP
09.2021 - 11.2021

Customer Service Supervisor

Fatima’s Indian Food
08.2014 - 12.2018

Server

Boston Pizza
01.2013 - 06.2013

Memorial University

High School Diploma -

Gonzaga Regional High School

Flight Services - Operations and Cabin Management

SENECA College

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