Sarah Kent
Waterloo,Ontario
Summary
- I am eager to bring my proactive approach and passion for achieving goals to a team where I can thrive in a dynamic environment. I'm excited to contribute my attention to detail, interpersonal skills, and positive attitude to help drive success and foster a collaborative atmosphere.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
City Limits Dog Boarding
05.2024 - Current
- Handling general inquiries in a professional manner
- Placing client bookings with accuracy
- Create a friendly and welcoming environment for clients
- Ensure quality control, verify charges, process payments, cash handling, make sure the guest goes home they way they came in (or better)
- Multi-task and prioritize phone calls, emails and in-person client engagements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Mcdonalds
01.2022 - 08.2024
- Provided excellent customer service to all guests
- Trained new employees on policies and procedures leading to an improvement in customer satisfaction
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Supported crew members by cross-training in multiple positions to easily step in and fill needs
- Prepared foods according to menu standards, safety policies, and company procedures.
Hostess
East Side Marios
09.2021 - 02.2022
- Demonstrated strong attention to detail and adherence to cleanliness standards by consistently cleaning and sanitizing the restaurant to ensure a safe and welcoming environment for guests
- Welcomed and seated guests with a friendly and positive attitude, contributing to a welcoming atmosphere that aligned with the company's customer service goals
- Efficiently handled takeout orders, ensuring accuracy and timeliness to enhance overall customer satisfaction.
Crew Member
Tim Hortons
05.2021 - 09.2021
- Led a fast, friendly and efficient drive-thru, ability to work collaboratively as well as independently
- Delivered excellent customer service to all guests
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift.
Caregiver for the Elderly
St Jacob's Country Living
01.2021 - 04.2021
- Prepared evening meal and snacks for 30 residents including cleaning all dishes, tables and counters
- Interpersonal skills developed through meaningful conversations with residents
- Cleaned residents' laundry
- Coordinated evening activities for residents leading to strong relationships formed
- Kept premises clean (sweeping/mopping)
- Followed COVID protocols including regular temperature checks of residents and guests.
Education
Candidate for Bachelor of Honours Arts - Psychology and Social Development Studies
University of Waterloo
09.2024
03.2021
Skills
- Detail Oriented
- Multi-Tasker
- Communication
- Organization
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
City Limits Dog Boarding
05.2024 - Current
Team Leader
Mcdonalds
01.2022 - 08.2024
Hostess
East Side Marios
09.2021 - 02.2022
Crew Member
Tim Hortons
05.2021 - 09.2021
Caregiver for the Elderly
St Jacob's Country Living
01.2021 - 04.2021
Candidate for Bachelor of Honours Arts - Psychology and Social Development Studies
University of Waterloo
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