Sarah Kennedy
Airdrie,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Monat Global
01.2015 - Current
- Marketing and distributor for health and wellness products.
Software Trainer/ Research Support Coordinator
University of Calgary
04.2012 - 10.2014
- Fostering a dynamic learning environment, supporting and training professionals using new research software.
- Preparing effective learning material for individuals in order to promote their academic development.
- Identifying individuals learning needs by reviewing their learning goals and key objectives.
- Teaching in a classroom and using training solutions for remote classroom teaching.
- Designing test plans, scenarios, scripts and document test procedures to ensure reliability & compliance.
- Maintaining quality assurance/satisfaction of records while exploring ideas to improving customer care.
- Managing document systems and application support while working within a fast-paced environment.
- Coordinated software conversion and implementation processes for company customers.
Software Trainer/ Consultant
Telin Systems Ltd
03.2010 - 11.2012
- Spearheaded and delivered effective training classes in order to promote independence, self-esteem and knowledge for professionals within the health care sector.
- Updated and maintained software manuals and on-line tools for training purposes.
- Liaised with outside resources such as Alberta Health Care billings, labs, POSP and Net Care.
- Participated in regional and national development producing regional implementation, training and installation processes for Alberta and Western Canada.
- Completed computer hardware delivery, installation, configuration and support.
Surgical Assistant
Ophthalmic Tech, Ashenhurst & Dr
11.2008 - 03.2010
- Generated business growth and customer loyalty by performing visual acuity, color vision, amsler grid, auto lensometry, intraocular pressure by application and tonometry with detailed precision.
- Organized daily patient clinical workups, diagnostic testing and other duties to expedite patient flow.
- Established and maintained a collaborative relationship with a growing team of professionals.
- Obtained disc photos and performed Ocular Coherence Tomography (OCT).
- Provided wound care pre/post-operative care instructions, suture removal and patient teachings.
- Sterilized and set up instruments and assisted in plastic surgery procedures.
- Prepared specimens for pathology and assisted in various research studies.
Education
Diploma in Ophthalmic Assistant
SAIT
Calgary, ABNursing Studies
Memorial University of Newfoundland
St. John's, NLCertificate in Health, Safety and Environment Certificate -
University of Calgary
Skills
- Small Business Sales Transactions
- Document control
- Sales Support
- Help Desk
- Computer Networking
- Active Directory
- Business Leadership
- Problem Anticipation and Resolution
- Sales Promotion
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Records Organization and Management
- Administrative Management
- Health Information Policy and Procedure Development
- Management Training
- Business Growth and Retention
- New Business Launch
- Compliance Requirements
- Continuous Education
- Performance Optimization Strategies
Timeline
Small Business Owner
Monat Global
01.2015 - Current
Software Trainer/ Research Support Coordinator
University of Calgary
04.2012 - 10.2014
Software Trainer/ Consultant
Telin Systems Ltd
03.2010 - 11.2012
Surgical Assistant
Ophthalmic Tech, Ashenhurst & Dr
11.2008 - 03.2010
Diploma in Ophthalmic Assistant
SAIT
Nursing Studies
Memorial University of Newfoundland
Certificate in Health, Safety and Environment Certificate -
University of Calgary
Similar Profiles
Amanda KalautaAmanda Kalauta
Independent Brand Representative at MONAT GlobalIndependent Brand Representative at MONAT Global
Maslyn SchoellerMaslyn Schoeller
Direct Sales Representative at Monat GlobalDirect Sales Representative at Monat Global
Ariah CharlieAriah Charlie
Sales Representative/ Digital Marketing at Monat GlobalSales Representative/ Digital Marketing at Monat Global
Juan PinoJuan Pino
Refunds and Returns Supervisor at Monat GlobalRefunds and Returns Supervisor at Monat Global
Pearl DunphyPearl Dunphy
Inbound Call Center Representative at MCI TelecommunicationsInbound Call Center Representative at MCI Telecommunications