Sarah Kelly
Peterborough,Ontario
Summary
Dynamic retail leader with over seven years of experience in customer service, merchandising, and team leadership. Skilled in building relationships, resolving complex issues, and delivering tailored solutions that drive customer satisfaction and operational efficiency. Proven success in training and developing staff, leading safety initiatives, and coordinating store-wide community engagement projects. Certified in First Aid/CPR and Joint Health & Safety, with both management and non-management committee experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager Merchandising
Old Navy (Gap Inc)
Peterborough, Ontario
09.2020 - Current
Acting Key Holder: 06/2023 - 05/2024
Sr. Lead of Customer: 09/2021 - 06/2023
Brand Associate: 09/2020 - 09/2021
Specialist Key Holder
Gap Factory (Gap Inc)
Belleville, Ontario
07.2018 - 08.2020
Bilingual Customer Service
Convergys
Belleville, Ontario
01.2018 - 07.2018
Key Holder
Eclipse
Belleville, Ontario
08.2016 - 01.2018
Key Holder: 10/2014 - 01/2018
Sales Associate: 08/2016 - 10/2017
Education
High School Diploma -
Bayside Secondary School
Belleville06.2017
Skills
- Customer Service Excellence – Consistently high customer satisfaction scores through attentive service and personalized solutions
- Effective Communication – Built strong relationships with customers, staff, and management; recognized for collaborative approach in cross-functional tasks
- Conflict Resolution – Managed escalated situations calmly, focusing on solutions and customer satisfaction
- Financial Transaction Management – Ensured accurate daily deposits, reconciliations, and cash handling with zero discrepancies
- Merchandising Leadership – Achieved top 3 departmental sales YTD despite overall store decline; maintained high visual and operational standards
- Inventory Management – Streamlined shipment processing and prioritization, improving team efficiency and accuracy
- Team Leadership & Training – Coached and developed team leads, empowering them to take on higher responsibility and grow in role
- Community Engagement – Led community programs achieving record-breaking volunteer hours and boosting store’s community presence
Certification
Joint Health & Safety
Refreshed August 2025
First Aid & CPR Level C
Refreshed July 2025
References
References available upon request.
Timeline
Assistant Manager Merchandising
Old Navy (Gap Inc)
09.2020 - Current
Specialist Key Holder
Gap Factory (Gap Inc)
07.2018 - 08.2020
Bilingual Customer Service
Convergys
01.2018 - 07.2018
Key Holder
Eclipse
08.2016 - 01.2018
High School Diploma -
Bayside Secondary School
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