Sarah Kalenga
Summary
Results-driven and adaptable professional with a background in human resources, financial analysis, project management, and administrative support. Seeking to leverage my skills where I can drive impactful outcomes and contribute to innovative solutions.
Overview
7
7
years of professional experience
Work History
Senior Coordinator
Privy Council
03.2024 - 08.2024
- Managed and streamlined travel portfolios and travel packages for 4 Ministers' offices with over 25 employees
- Timely and accurately processed all travel claims request in alignment with travel policy directives
- Analyzed financial expenses for the Ministers' office, performed expense reconciliation, and collaborated with the financial team for payments and reimbursements
- Processed staffing requests for new employees, reviewed letters of offer for accuracy, and ensured a smooth onboarding and offboarding process by creating internal tickets and maintaining up-to-date records
- Maintained comprehensive records and facilitated communication between HR, IT, and security departments
- Analyzed and prepared weekly travel claims reports, identifying and addressing discrepancies.
Human Capital Management Officer
Canada Revenue Agency
04.2023 - 03.2024
- Coordinated and executed communication strategies for various internal networks, enhancing employee engagement
- Developed research-based content for workshops and events, contributing to ongoing learning and development
- Managed administrative tasks, including mailbox monitoring and event coordination, ensuring smooth operations.
Planning & Project Support Officer
Canada Revenue Agency
01.2020 - 04.2023
- Provided high-level administrative support to the Director and management team, optimizing calendar management and meeting coordination
- Scanned and digitized historical documents as part of the HAU Project
- Performed quality assurance to ensure the accuracy and quality of the scanned documents during the digitization process
- Organized and categorized the digitized documents on the G-drive, enabling effortless retrieval and reference
- Streamlined processes for handling external inquiries, improving response times and stakeholder satisfaction
- Managed logistics and communication for internal projects, ensuring alignment with organizational goals.
Data Entry Clerk
Passport Canada
08.2022 - 12.2022
- Completed over a 130 passport applications daily from mail post and ensured accurate and efficient processing
- Performed data entry tasks and scanned documents, maintaining high standards of accuracy
- Processed payments for passport fees and managed general office duties, including maintaining, storing, retrieving, and transferring files
- Provided administrative support to officers, team leads, and service managers, ensuring smooth office operations
- Verified data to ensure accuracy and adherence to quality standards.
Human Resource Developmental Advisor
Canada Revenue Agency
07.2022 - 12.2022
- Managed communications requests for the Employment Systems Review (ESR) project
- Analyzed demographic data to inform strategic decisions on diversity and inclusion initiatives
- Contributed to the development of resources and guidelines supporting transgender and gender-variant employees
- Assisted with the EEDI's Commemorative Calendar Revamp Project by researching events for commemorative dates and providing concise summaries.
Contact Centre Support Administrator
Brookfield Relocation Services (BGRS)
01.2018 - 01.2021
- Accurately and timely processed Transferee Expense Claims
- Completed accurate data entry and Work Queue management for respective team(s), as instructed by Manager
- Completed Supplier sourcing for Third Party Service Providers
- Investigated and performance manage non-compliance escalations
- Reviewed documents received from Transferees and Suppliers
- Facilitated moves and travel arrangements, as needed
- Completed courier and Xpress Post as required
- Ensured waybills are completed accurately
- Assisted team members, Team Leader and Managers when required
- Performed other duties as required in a changing work environment.
Education
Bachelor of Arts and Social Sciences - Human Rights and Social Justice
Carleton University
Ottawa, ON06.2019
Skills
- MS Office Suite Proficiency
- Database Management
- Client and Stakeholder Relations
- Financial Analysis
- HR Information Systems (HRIS)
- Project Management
- Quality Assurance
Timeline
Senior Coordinator
Privy Council
03.2024 - 08.2024
Human Capital Management Officer
Canada Revenue Agency
04.2023 - 03.2024
Data Entry Clerk
Passport Canada
08.2022 - 12.2022
Human Resource Developmental Advisor
Canada Revenue Agency
07.2022 - 12.2022
Planning & Project Support Officer
Canada Revenue Agency
01.2020 - 04.2023
Contact Centre Support Administrator
Brookfield Relocation Services (BGRS)
01.2018 - 01.2021
Bachelor of Arts and Social Sciences - Human Rights and Social Justice
Carleton University
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