Sarah Kaleem
Surrey
Summary
Experienced and customer-focused Store Manager with 3+ years of success in driving sales, leading high-performing teams, and optimizing store operations. Proven ability to exceed sales goals, manage inventory, and create exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Store Manager
The Shoe Company
06.2022 - Current
- Proactively increased sales volume through listening to guest’s needs and through a solid understanding of company's products.
- Drove a significant increase in store conversion rates through strategic staff training and customer engagement tactics, while simultaneously reducing shrink by over 15% by tightening inventory controls, enforcing loss prevention protocols, and fostering a culture of accountability.
- Strong understanding of KPI’s, what they are and how to influence them as well as pivoting when required based on business needs. Reviewed and communicated the daily, weekly and quarterly store sales targets.
- Ensured that the team members maintain the visual standards of the store at all times to create a world-class shopping experience and thereby increase foot traffic.
- Created a memorable employee experience through orientation, onboarding, and ongoing training + development.
Sales Associate
The Hudson Bay
11.2023 - 04.2024
- Managed inventory levels through effective stock replenishment techniques and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional customer service to enhance shopping experience and build brand loyalty.
Sales Assistant
Ben Moss Jewelers Inc.
11.2022 - 04.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained organized inventory levels, restocking merchandise promptly to meet customer demand.
- Collaborated with team members to implement visual merchandising strategies that increased product visibility.
Education
Post-Degree Diploma - Finance
Douglas College
New Westminster, BC12-2023
Skills
- Retail management
- Sales forecasting and goal setting
- Team leadership and staff training
- Inventory and stock control
- Visual merchandising
- Point of sale system management
- Customer service excellence
- Loss prevention
- Vendor relations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
French
Elementary
Timeline
Sales Associate
The Hudson Bay
11.2023 - 04.2024
Sales Assistant
Ben Moss Jewelers Inc.
11.2022 - 04.2023
Store Manager
The Shoe Company
06.2022 - Current
Post-Degree Diploma - Finance
Douglas College
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