Sarah Juelch
Brea
Summary
Serviced-focused leader dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Server
On The Hook
2023.11 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
District Manager
Jersey Mike's Subs
2022.09 - 2023.03
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Built relationships with customers and community to establish long-term business growth.
General Manager
Jersey Mike's Subs
2019.11 - Current
- Review performance data to monitor and measure productivity, goal progress and activity levels.
- Successful implementation of business strategy and procedures to improve operational quality and team efficiency within my location
- Increase revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Manage employee reviews, training, schedules.
- Receive superior customer service satisfaction.
- Oversee inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maximize efficiency by coaching and mentoring personnel on Jersey Mike's principles, industry practices and company procedures.
- Assess weekly reports to evaluate labor percentages, cost of goods and weekly sales to implement changes resulting in reduced percentages and increase sales.
- Improved productivity while reducing staffing hours and operational costs when necessary. Under my management, my average labor percentage is within the Jersey Mike's suggested target range.
- Maintain organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Phase I, III and ServeSafe certified
Assistant Manager
Jersey Mike's Subs
2019.02 - 2019.11
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets, including the training of a new franchisee.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Advanced to assistant manager-in-charge in manager's absence.
- Verified inventory counts remained within monthly tolerance levels.
- Promoted to Assistant Manager within 12 months at current location.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervisor
Jersey Mike's Subs
2018.09 - 2019.02
- Maintained clean and well-organized production areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Oversaw and optimized work of front line team members in performing high-quality and efficient customer service.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained compliance with company policies, objectives and communication goals.
- Identified individual employee's unique work styles and adapted management methods.
Shift Lead
Jersey Mike's Subs
2018.01 - 2018.09
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Key holder completing store opening and closing procedures, including setting up registers and checking products.
Shift Lead
Jersey Mike's Subs
2015.07 - 2016.12
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Key holder completing store opening and closing procedures, including setting up registers and checking products.
Crew Member
Jersey Mike's Subs
2014.03 - 2015.07
Education
Associate of Science - Administration of Justice
Mount San Antonio Community College
Walnut, CA06.2019
Associate of Arts - Kinesiology
Mount San Antonio Community College
Walnut, CA06.2016
High School Diploma -
Brea-Olinda High School
Brea, CA06.2014
Skills
- Performance improvement
- Training and Development
- Food Preparation and Safety
- Efficient multi-tasker
- Consistently meet goals
- Employee scheduling
- Deadline-oriented
- Team Leadership
- Conflict Resolution
- Verbal and written communication
- Relationship building
- Staff training/development
- Effective leader
Timeline
Server
On The Hook
2023.11 - Current
District Manager
Jersey Mike's Subs
2022.09 - 2023.03
General Manager
Jersey Mike's Subs
2019.11 - Current
Assistant Manager
Jersey Mike's Subs
2019.02 - 2019.11
Supervisor
Jersey Mike's Subs
2018.09 - 2019.02
Shift Lead
Jersey Mike's Subs
2018.01 - 2018.09
Shift Lead
Jersey Mike's Subs
2015.07 - 2016.12
Crew Member
Jersey Mike's Subs
2014.03 - 2015.07
Associate of Science - Administration of Justice
Mount San Antonio Community College
Associate of Arts - Kinesiology
Mount San Antonio Community College
High School Diploma -
Brea-Olinda High School
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