Sarah Jamieson
Edmonton,AB
Summary
Versatile and dynamic professional with a proven track record at Maloney Elkassem Wellness, excelling in customer service and office administration. Leveraged several client based platforms such as Jane and Healthquest, as well as Word and Microsoft Excel proficiency and exceptional relationship-building skills to enhance operational efficiency and client satisfaction. Achieved significant improvements in document organization and data management, contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Maloney Elkassem Wellness
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Performed insurance billing and insurance claim processing.
- Accepted payments and handled cash transactions.
Owner/Cleaner
Heavenly Touch Cleaning
12.2021 - Current
- Managed day-to-day business operations and cleaning schedules for various clients.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Performed diverse tasks to ensure high-quality results and client satisfaction.
- Sustained adequate supply levels and added extra touches for superior outcomes.
- Proactively communicated with clients to guarantee service excellence.
2nd Year Apprentice Electrician
Globaltech Group Ltd.
05.2019 - 09.2021
- Worked collaboratively within a team setting, using power tools and diagnostics for project completion.
- Efficiently sourced equipment, adhered to codes, and maintained safe workspaces.
- Installed electrical components accurately based on blueprints and directives.
- Reduced material waste by accurately measuring and cutting materials according to project specifications.
- Enhanced quality assurance by thoroughly testing installed systems for proper functionality before finalizing projects.
- Contributed to successful project outcomes by diligently following directions from supervisors and master electricians at all times.
- Supported master electricians with troubleshooting and repairing electrical issues, resulting in minimized downtime for clients.
- Promoted a positive work environment by fostering teamwork and open communication among peers.
Waiter/Bartender
Boston Pizza
02.2016 - 05.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Highschool Diploma - GED
Blessed Oscar Romero
Edmonton, AB06.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Time Management
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Strong Problem Solver
- Scheduling
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Professional and mature
- Relationship Building
Languages
English
Professional Working
Timeline
Administrative Assistant
Maloney Elkassem Wellness
10.2022 - Current
Owner/Cleaner
Heavenly Touch Cleaning
12.2021 - Current
2nd Year Apprentice Electrician
Globaltech Group Ltd.
05.2019 - 09.2021
Waiter/Bartender
Boston Pizza
02.2016 - 05.2019
Highschool Diploma - GED
Blessed Oscar Romero