SARAH JALAL
PHILADELPHIA
Summary
Enthusiastic Customer Service Professional experienced in establishing positive client relationships. Achieved customer retention goals through effective sales communication and advanced product knowledge. Focused on delivering exceptional service and driving sales growth.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Verizon Wireless
Philadelphia
06.2025 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated wireless products and services to enhance customer experience.
- Educated clients on device features and available plans for informed decisions.
- Engaged customers to understand their communication needs and preferences.
- Analyzed customer needs and identified solutions to meet their requirements.
- Resolved customer issues by providing timely and effective solutions.
- Assisted customers with account management and billing inquiries efficiently.
- Provided detailed product information to customers, including features, prices, and availability.
- Collaborated with team members to maintain a positive store environment.
Automotive Sales Consultant
Peruzzi Mazda
Langhorne
12.2024 - 05.2025
- Specialise in matching customers with the ideal vehicle to meet their individual needs and lifestyle.
- Deliver exceptional customer service to build trust and long-term relationships.
- Guide clients through every step of the car-buying process with professionalism and care.
- Create a welcoming, enjoyable, and stress-free buying experience.
- Maintain a strong knowledge of automotive products to provide informed recommendations.
- Welcomed customers upon arrival to initiate positive interactions and discuss their vehicle preferences. to build positive relationships and discuss vehicles.
- Conducted market research on competitor vehicles and pricing strategies to enhance product knowledge and recommendations.
- Performed follow-up calls to confirm customer satisfaction and address any concerns post-purchase or service.
Support Classroom Assistant
MaST Community Charter School II
Philadelphia
01.2024 - 12.2024
- Collaborated with teachers to assist students ages five to six with individualized classroom tasks.
- Prepared lesson materials and organized bulletin board displays to create engaging classroom environments.
- Assisted teachers in organizing classroom materials, streamlining preparation for daily activities.
Business Partner
Cheap Auto Trans
Lahore
12.2022 - 10.2023
- Trained and supervised three customer agents to enhance service quality.
- Developed and maintained customer relationships, ensuring satisfaction and loyalty for a Georgia-based company.
- Structured HR consulting services to support clients during organizational developments and changes.
- Connected with team to develop policy-based and software-centric solutions for different needs.
- Collaborated with team to create policy-based and software-centric solutions addressing specific business needs.
Account Executive
Motive (Formerly KeepTruckin)
Lahore
01.2021 - 01.2023
- Assisted in the sales of ELDs, Dashcams, and Asset Gateways, providing accurate information and resolving customer inquiries.
- Guided customers on best practices for product usage and maintenance to optimize performance and longevity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured seamless transfers of vehicles across states.
- Interacted with customers during presentations providing them with information about the product line.
- Conducted quality control checks before product demonstrations to ensure accuracy and reliability.
Customer Sales Representative
Telebridge Communications
Lahore
01.2020 - 01.2021
- Sold online Quran and Arabic course packages to U.S. customers through effective management of high-volume outbound calls.
- Answered customer questions using scripts and resources to provide accurate information.
- Negotiated prices with clients to secure favorable terms. and sales contracts.
- Utilized scripts and other resources to answer customer questions.
Sales Executive
Virtual Support Heroes (VSH)
Lahore
01.2017 - 01.2019
- Answered customer inquiries via chat to facilitate appointment booking for vehicle servicing and purchasing.
- Generated new leads while maintaining detailed records of customer interactions and transactions to support sales efforts.
- Utilized CRM software to streamline management of customer interactions and sales processes.
Education
Bachelor of Science - Psychology
Kinnaird College For Women
Lahore, PakistanSkills
- Sales strategy development
- Sales pipeline management
- Sales negotiation
- Prospecting clients
- Upselling and cross selling
- Sales analytics
- Lead Tracking
- Salesloft
- Salesforce
- CRM software
- Customer relationship management
- Automotive Sales
- SAAS
- VoIP Solutions
- Chat Solutions
- Microsoft Excel
- Microsoft Office
- Problem solving
- Communication skills
- Product knowledge
- Customer service
- Value Assessments
Details
Philadelphia, PA, 19111, United States, 215-278-3668, sarajalal360@gmail.com
Languages
- Urdu
- English
- Hindi
- Punjabi
Workshops Training
- Motivational Psychology
- Research Methodology and SPSS
- International Conference on Social Sciences and Humanities
Timeline
Sales Consultant
Verizon Wireless
06.2025 - Current
Automotive Sales Consultant
Peruzzi Mazda
12.2024 - 05.2025
Support Classroom Assistant
MaST Community Charter School II
01.2024 - 12.2024
Business Partner
Cheap Auto Trans
12.2022 - 10.2023
Account Executive
Motive (Formerly KeepTruckin)
01.2021 - 01.2023
Customer Sales Representative
Telebridge Communications
01.2020 - 01.2021
Sales Executive
Virtual Support Heroes (VSH)
01.2017 - 01.2019
Bachelor of Science - Psychology
Kinnaird College For Women