SARAH IKINYOM

Dynamic professional with extensive experience in case management and community resource coordination. Proven ability to enhance client independence through effective communication and crisis intervention. Expertise in developing compliant housing support plans aligned with legislative requirements. Strong relationship-building skills resulting in positive outcomes for clients and communities.

• Joint Health & Safety Committee
• Harm Reduction
• Wellness committee

• Leadership – adept at leading and managing cross-functional programs and engagement of employees in understanding strategic goals and developing plans to support program clients.
• Excellent knowledge of management principles to implement change, motivate staff, negotiate program refinements, provide leadership in high profile and precedential areas, ensure effective communication plans are in place and enhanced service delivery standards.
• Excellent assessment experience in conducting in-person, by telephone, and/or at a home visit to determine the service needs of clients and assess existing supports/resources in order to develop and implement a Housing First case plan with the goal of securing/sustaining housing.
• Agile ability to determine, develop and recommend courses of action based on legislation, divisional policies and procedures, the client's abilities, degree of urgency, finances and other criteria to assess need and determine eligibility.
• Excellent communication skills: verbal and written - ability to write clear and concise reports and conduct stakeholder information sessions; highly developed interview skills, negotiation skills including intervention when necessary, and abilities to deal with client matters.
• Knowledge of current issues related to homelessness, street involved individuals, Housing first, Harm Reduction, addictions and Mental Health, social housing, alternative and supportive housing, income security, Emergency shelters, etc.
• Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public; with a good working knowledge regarding community agencies/resources.
• Excellent crisis management and dispute resolution skills with an ability to manage challenging behaviors effectively.
• Proficient in MS Office applications: Windows 95/98/ME/2000/XP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Access, Internet, SMIS, SAMS and CIS Data Management/Pirouette.

• JOINT HEALTH AND SAFETY COMITTEE CERTIFICATE