Summary
Overview
Work History
Education
Skills
Volunteer History
Certification
References
Timeline
Generic

Sarah Idemudia

Brampton,ON

Summary

To obtain a position where I can help and meet the company's needs build experiences and business growth. Experienced in employment law developing and executing strategic plans to optimize workflow and improve processes. Adept at fostering inclusive work environments, conducting performance management initiatives, and facilitating professional development programs. Recognized for exceptional communication and problem-solving skills, in addition to training and development with a commitment to driving business success through innovative HR solutions. Overall, I have a proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
Brampton, Ontario
04.2022 - Current
  • Supervising and coordinating the activities of team members.
  • Recruiting, hiring, training, and mentoring staff.
  • Scheduling shifts to ensure adequate staffing during peak hours.
  • Promoting teamwork and maintaining a positive work environment.
  • Addressing employee concerns and resolving conflicts professionally.
  • Overseeing daily operations to ensure smooth workflow.
  • Ensuring compliance with McDonald’s policies, procedures, and standards.
  • Monitoring inventory levels and placing orders for supplies and ingredients.
  • Implementing strategies to improve operational efficiency and reduce waste.
  • Managing equipment maintenance and troubleshooting issues.
  • Ensuring high-quality customer service and handling customer complaints.
  • Monitoring customer satisfaction and addressing feedback to improve service.
  • Maintaining a clean, welcoming, and safe environment for customers.
  • Enforcing health, safety, and hygiene standards in the restaurant.
  • Conducting regular inspections to ensure compliance with food safety regulations.
  • Training staff on safety protocols and emergency procedures.
  • Trained in food safety and handling.

Cashier

Fortinos Supermarket
01.2022 - 04.2023
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Resolve customer complaints, guide them and provide relevant information
  • Greeted customers entering store and responded promptly to customer needs
  • Maintain clean and tidy checkout areas
  • Answer customer services phone calls regarding store and promotional sales

Sales Associate

Carter's Oshkosh
09.2019 - 01.2022
  • Greet customers and ascertain what each customer wants or needs.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Answer questions regarding store and its merchandise.
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer services phone calls regarding store and promotional sales

Tutor

Private Tutor
07.2016 - 12.2021
  • Provided one-on-one and small group instruction to over 5 students falling behind in academic studies, to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
  • Teach students study skills, note-taking skills, and test-taking strategies.
  • Used positive reinforcement, repetition and review to help students master challenging material

Sales Associate & Cashier

Canada's Wonderland
04.2018 - 09.2020
  • Act as an excellent customer service ambassador by increasing customer loyalty, being the face of the company, greeting all customers, meeting their needs and performing high-quality sales
  • Perform sales skills through continuously creating sale opportunities to reach sales goals; such as, giving our clients advice on products and tickets or giving out promotions
  • Ensure that communication between the guests is clear at all times
  • Ensure that the visual presentation and cleanliness of the store are met at all times.

Retail Sales Associate

The Children's Place
11.2018 - 01.2019
  • Ensure that the visual presentation and cleanliness of the store are met at all times.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers

Youth In Policing Initiative

Toronto Police Service
09.2017 - 12.2017
  • Assisted and shadowed the police officers on the road
  • Filed and organized papers and books at the station
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in various community initiatives

Education

Ontario Graduate Certificate - Human Resources Management

Humber College
Toronto, ON
08-2025

Bachelor of Arts - Honors Law And Society

YORK UNIVERSITY
TORONTO, ON
06.2023

High School Diploma -

FATHER HENRY CARR SECONDARY SCHOOL
ETOBICOKE, ON
06.2019

Skills

  • Reliable
  • Hard Worker/Ambitious
  • Responsible
  • Adaptable
  • Coachable
  • Communication
  • Customer Service
  • Positive Attitude and Competitive spirit
  • Ability to multi-task (talk & type, listen & problem solve)
  • Decision-making
  • Time management
  • Team leadership

Volunteer History

Children's Church Teacher, Gospel of Fire Ministries, January 2017 - December 2021 | Toronto, ON

  • Develop or direct study courses or religious education programs within congregations.
  • Train and supervise religious education instructional staff.
  • Select appropriate curricula or class structures for educational programs.

Concessions Worker, Early Bird Classic (Father Henry Carr), November 2015 - November 2018 | Brampton, ON

  • Sold and served food, beverages, and desserts to guests, in order to raise money for the men's basketball team
  • Sold tickets and collected money at the gate upon entrance

Certification

  • Certified Human Resources Professional (CHRP) Expected Completion: 2025
  • Youth In Policing Initiative Program (YIPI)

References

References available upon request.

Timeline

Manager

McDonald's
04.2022 - Current

Cashier

Fortinos Supermarket
01.2022 - 04.2023

Sales Associate

Carter's Oshkosh
09.2019 - 01.2022

Retail Sales Associate

The Children's Place
11.2018 - 01.2019

Sales Associate & Cashier

Canada's Wonderland
04.2018 - 09.2020

Youth In Policing Initiative

Toronto Police Service
09.2017 - 12.2017

Tutor

Private Tutor
07.2016 - 12.2021

Ontario Graduate Certificate - Human Resources Management

Humber College

Bachelor of Arts - Honors Law And Society

YORK UNIVERSITY

High School Diploma -

FATHER HENRY CARR SECONDARY SCHOOL

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