Sarah Hyatt
Mississauga,ON
Summary
Dynamic professional with a proven track record at Petsmart, excelling in customer service and animal safety. Demonstrated excellent communication and critical thinking skills, leading to a 20% increase in client satisfaction. Adept at managing teams and fostering positive environments, ensuring high-quality service and repeat business. Reliable and flexible, committed to exceeding expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dog Walker
Rover
Hamilton, ON
01.2019 - Current
House Cleaner
Self Employed Services
Hamilton, ON
04.2019 - 07.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
Pet Hotel Lead
Petsmart
Mississauga, ON
09.2018 - 12.2019
- Coordinated daily schedules for pet enrichment activities such as playtime sessions or grooming appointments based on individual preferences and needs.
- Utilized social media platforms to promote the Pet Hotel''s services and showcase happy clients, driving increased brand awareness.
- Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
- Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
- Led a team of pet care professionals, ensuring adherence to safety protocols and maintaining a clean, comfortable environment for all guests.
- Developed strong relationships with clients through transparent communication and excellent service, resulting in repeat business and referrals.
- Established partnerships with local veterinarians to provide emergency medical assistance when necessary, ensuring prompt attention for guests in need of care.
- Performed regular facility inspections to identify potential hazards or maintenance needs before they impacted guest safety or comfort.
Customer Service Representative
Shaw Direct
Mississauga, ON
04.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Barista
Starbucks
Mississauga, ON
10.2013 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Bakery Clerk
Loblaws
Mississauga, ON
10.2005 - 09.2013
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Education
Bachelor Of Fine Arts - Devised Theatre
York University
Toronto, None04.2013
Skills
- Honest and trustworthy
- Punctual and reliable
- Excellent communication
- Flexible schedule
- Patience and calmness
- Customer service
- Animal safety
- Basic dog training
- Emergency response
- Customer communication
- Housekeeping duties
- Critical thinking
- Facilities maintenance
- Time management
- Teamwork
Languages
English
Native or Bilingual
Certification
CPR training
Timeline
House Cleaner
Self Employed Services
04.2019 - 07.2025
Dog Walker
Rover
01.2019 - Current
Pet Hotel Lead
Petsmart
09.2018 - 12.2019
Customer Service Representative
Shaw Direct
04.2017 - 06.2018
Barista
Starbucks
10.2013 - 03.2017
Bakery Clerk
Loblaws
10.2005 - 09.2013
Bachelor Of Fine Arts - Devised Theatre
York University