Sarah Hugglestone
Mississauga,ON
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Bartender
Steam Whistle Brewery
Toronto, Ontario
03.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
The MRG group (The Porch/ Rock N Horse)
Toronto, Ontario
08.2022 - 01.2024
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server/Bartender/Supervisor
Fionn Maccools
Mississauga, Ontario
09.2017 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Host/Server/Bartender
Mulligans Pub and Grill
Mississauga, Ontario
05.2010 - 12.2017
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Balanced cash drawers at the end of each shift.
Skills
- Memory retention
- Order Management
- Guest Engagement
- Beverage Preparation
- Positive and professional
- Strong Work Ethic
Certification
- Prud'homme Level One Beer Enthusiast
- Smart Serve
Timeline
Server/Bartender
Steam Whistle Brewery
03.2024 - Current
Bartender
The MRG group (The Porch/ Rock N Horse)
08.2022 - 01.2024
Server/Bartender/Supervisor
Fionn Maccools
09.2017 - 11.2022
Host/Server/Bartender
Mulligans Pub and Grill
05.2010 - 12.2017