Sarah Henuset
Summary
Hardworking and passionate job seeker with strong customer service skills. Enthusiastic and highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results.
Overview
16
16
years of professional experience
Work History
Finance Manager
Pik-A-Dilly RV Centre
01.2021 - 08.2023
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan protections, and appearance products to customers.
- Compiled closing packages for the sales team on customer demo days.
Bar and Restaurant Manager
La Place Rendez-vous
01.2020 - 07.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff. This includes attending job hiring fairs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Created and maintained multiple social media platforms to increase engagement.
Shift Supervisor
Starbucks
08.2007 - 07.2019
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve high food and beverage quality.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Event Caterer
De Luca's
01.2011 - 01.2019
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a professional appearance and demeanor during events.
- Traveled to multiple event venues for each coffee bar catering contract.
Education
Graduate Certificate - Pastry Program
Louis Riel Arts And Technology Ctr.
Winnipeg, MB06.2010
High School Diploma -
Dakota Collegiate
Winnipeg, MB06.2009
Skills
- Content Marketing
- Marketing Strategies
- Performance Improvement
- Customer Service
- Relationship Building
- Upselling
References
Terry Winters 204-724-4606
Fabio DeLuca 204-791-1069
Timeline
Finance Manager
Pik-A-Dilly RV Centre
01.2021 - 08.2023
Bar and Restaurant Manager
La Place Rendez-vous
01.2020 - 07.2021
Event Caterer
De Luca's
01.2011 - 01.2019
Shift Supervisor
Starbucks
08.2007 - 07.2019
Graduate Certificate - Pastry Program
Louis Riel Arts And Technology Ctr.
High School Diploma -
Dakota Collegiate
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