SARAH HEISLER
Broad Cove,Canada
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
27
27
years of professional experience
Work History
Sales Manager
O'Regan's AutoMotive Group
03.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Financial Service Manager
O'Regan's AutoMotive Group
12.2009 - 03.2020
- Coordinated with sales teams to promote a wide range of financial products and services effectively.
- Led training sessions for junior staff members, improving overall team competency and productivity levels.
- Evaluated credit applications, making sound lending decisions based on comprehensive risk assessments.
- Finding alternative solutions to meet/exceed goals
- Developed strong relationships with clients, resulting in high customer retention rates.
Financial Service Manager
BMO Bank of Montreal
04.2008 - 12.2009
- Processing of mortgage and loan applications
- Provided training and coaching for new hires
- Collaborated to achieve quarterly and annual goals
- Assisted clients in setting and reaching financial goals
Financial Service Manager
BMO Bank of Montreal
09.2003 - 04.2008
- Provided expert guidance on risk management, ensuring clients made informed decisions about their investments.
- Increased client satisfaction by providing personalized financial advice and solutions.
- Developed strong relationships with clients, resulting in high customer retention rates.
- Evaluated credit applications, making sound lending decisions based on comprehensive risk assessments.
Customer Service Representative/Financial Service Representative
BMO Bank of Montreal
10.1998 - 09.2003
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Associate-Term position
Sears
09.1998 - 10.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
The American Sign Language 100 Program
Nova Scotia Community College
Halifax, NSBusiness Administration And Technology Program
Nova Scotia Community College
Bridgewater, NS01-1998
High School Diploma -
Park View Education Centre
Bridgewater, NS01-1996
Skills
- Strong organizational/Interpersonal skills
- Exceptional customer service skills
- Promoting and selling of products and services
- Goals and performance
- Sales team training
- Verbal and written communication
- Product knowledge
- Goal setting
- Sales processes
- Sales coaching
- KPI tracking
- Continuous improvements
Volunteer Community Involvement
- Treasurer and Board member of South Shore Transition House for a year term
- Relay for Life participant and fundraiser
- Treasurer of local Fire Department for United Communities for a year term
Timeline
Sales Manager
O'Regan's AutoMotive Group
03.2020 - Current
Financial Service Manager
O'Regan's AutoMotive Group
12.2009 - 03.2020
Financial Service Manager
BMO Bank of Montreal
04.2008 - 12.2009
Financial Service Manager
BMO Bank of Montreal
09.2003 - 04.2008
Customer Service Representative/Financial Service Representative
BMO Bank of Montreal
10.1998 - 09.2003
Customer Service Associate-Term position
Sears
09.1998 - 10.1998
The American Sign Language 100 Program
Nova Scotia Community College
Business Administration And Technology Program
Nova Scotia Community College
High School Diploma -
Park View Education Centre
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