Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Heineken

Carlsbad

Summary


Experienced with delivering comprehensive technical consulting services to optimize client systems. Utilizes analytical skills and technical knowledge to identify and resolve complex technical issues efficiently. Reliable team player known for strong communication skills and focus on achieving measurable results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Technical Consultant

The Anti
06.2024 - Current
  • Streamlined internal processes for improved project efficiency and timely delivery.
  • Provided exceptional customer service, addressing technical issues and offering resolutions.
  • Developed user-friendly documentation for seamless knowledge transfer and training purposes.
  • Participate in agile development processes, contributing to sprint planning and daily stand-ups.

Ocean Lifeguard

City of Encinitas, CA
01.2020 - 09.2024
  • Responsible for monitoring beach conditions, providing emergency medical treatment, and performing open water rescues
  • Communicated calmly and professionally during rapidly evolving emergencies
  • Instructed new lifeguards on how to command a beach and navigate combative beach patrons
  • Led instruction of educational summer ocean safety camps responsible for coordinating multiple teams of lifeguards

Intern

Atrium.ai
06.2022 - 08.2022
  • Company Overview: An internship program with the goal of introducing students to the field of consulting and computer science in a real job environment
  • Learned the skill sets and responsibilities of the data science, analytics, data engineering and Salesforce teams and how they utilize software development methodologies
  • Gained hands-on experience with Salesforce trailhead and learned how to configure the platform to meet specific design requirements for a business

Education

Bachelor of Arts - Economics

University of California, Santa Barbara
05.2024

Skills

  • Software testing
  • Innovation and creativity
  • Server management
  • Issue resolution/troubleshooting
  • Teamwork and collaboration
  • Attention to detail

Certification

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementor Specialist - Human Resources

Timeline

Associate Technical Consultant

The Anti
06.2024 - Current

Intern

Atrium.ai
06.2022 - 08.2022

Ocean Lifeguard

City of Encinitas, CA
01.2020 - 09.2024

Bachelor of Arts - Economics

University of California, Santa Barbara

Similar Profiles

CREATE PROFILE
Sarah Heineken