Summary
Overview
Work History
Education
Skills
Timeline
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SARAH HARRISON

Whitby

Summary

Dynamic and results-driven travel industry professional with over 17 years of experience across retail, corporate, group, wholesale, and luxury travel sectors. Proven ability to lead high-performing teams, deliver exceptional customer experiences, and manage complex itineraries using multiple GDS platforms including Sabre, Galileo and Amadeus. Skilled in sales, operations, event planning, and staff development, with a strong focus on customer satisfaction, business growth, and operational excellence. Seeking a role within a progressive travel organization where I can contribute my expertise, passion for travel, and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Flight Coordinator Specialist

Inspiring Vacations
02.2024 - 06.2025
  • Coordinated and managed a high volume of international airfare bookings in line with internal procedures and processes.
  • Managed internal group flight logistics for tours across all continents, coordinating complex multi-leg itineraries, securing competitive fares, and ensuring seamless travel experiences for large groups.
  • A strong sense of business acumen and airfare knowledge to identify and maximize opportunities.
  • Consistently delivered exceptional customer experiences across all communication channels—including phone, chat, email, video, events, and in-person—by providing knowledgeable, professional, and personable service tailored to each client’s needs.
  • Provided expert assistance to customers in selecting, booking, and processing flights and travel arrangements, ensuring a seamless and informed experience.
  • Managed customer expectations by communicating turnaround times aligned with internal service level agreements (SLAs).
  • Handled high volumes of customer correspondence efficiently via email and phone, using strong organizational and prioritization skills.
  • Resolved complex issues and complaints, escalating appropriately when necessary to ensure timely and satisfactory outcomes.
  • Collaborated closely with team members to drive service excellence and continuously improve the fulfillment of flights, travel, and overall customer satisfaction.
  • Liaised with third-party vendors and partners to address customer inquiries and coordinate booking details.
  • Met and exceeded KPIs and SLAs, contributing to both individual and team performance goals.

Groups, Corporate and Luxury Sales Consultant

Gray Dawes
09.2022 - 01.2024
  • Designed and executed brand-specific events and experiences for corporate clients and businesses of all sizes across Australia, aligning with brand identity and client objectives.
  • Negotiated competitive group rates with airlines, hotels, and ground operators to maximize event budgets while delivering high-value travel and event solutions.
  • Leveraged strategic partnerships to deliver innovative and customized conferences, meetings, and incentive travel programs, both locally and internationally.
  • Planned comprehensive conference agendas, team-building activities, and multi-day events, tailored to business needs across various industries.
  • Coordinated complex group travel logistics, managing multi-origin passenger itineraries converging at a single destination with precision and efficiency.
  • Applied deep industry expertise to create seamless, stress-free travel experiences for groups of all sizes, ensuring smooth execution from planning through completion.

Retail Sales Manager

Flight Centre Travel Group
08.2009 - 01.2021
  • Recruited, interviewed, and hired team members, then led onboarding and training to ensure smooth integration and high performance from day one.
  • Developed and mentored an Assistant Team Leader, equipping them with the leadership and operational skills to successfully manage their own store.
  • Led monthly staff performance reviews, providing constructive feedback and setting clear goals to drive individual and team development.
  • Held full accountability for business finances, including processing payments, managing refunds, reconciling supplier statements, and ensuring accurate financial reporting.
  • Demonstrated strong financial acumen, consistently maintaining budget control and contributing to overall business profitability.
  • Maintained high-level organizational skills and attention to detail, expertly managing complex travel itineraries and navigating competing priorities with efficiency.
  • Delivered top-tier administrative support, leveraging broad expertise in Sabre, Galileo, CRM systems, and the Microsoft Office suite.
  • Implemented and maintained systems, processes, policies, and procedures, ensuring clear communication of all updates to internal teams and travel advisors.
  • Excelled in problem-solving under pressure, delivering innovative and timely solutions to meet customer and business needs.
  • Fostered strong, collaborative relationships with internal stakeholders, external partners, and suppliers to support team cohesion and deliver high-quality outcomes.
  • Consistently exceeded KPIs and financial targets, driving revenue growth and customer satisfaction.
  • Led and mentored multiple teams of varying sizes, empowering team members to exceed industry benchmarks and maintain a high-performance culture.
  • Spearheaded effective customer retention strategies, contributing to long-term client loyalty and repeat business.
  • Designed and executed a 12-month strategic marketing plan annually, including travel expos, film nights, customer appreciation events, cruise weeks, and community sponsorships—managing all logistics and promotions independently with support from the marketing department.
  • Collaborated with vendors, media outlets, and suppliers to create and deliver high-impact marketing campaigns and events. Led in-house training, onboarding, and continuous development of staff across sales, consulting, systems, destination knowledge, and customer service.
  • Contributed to sourcing and operational capabilities to support broader business functions and improve service delivery.
  • Completed Certificate IV in Business Management, strengthening leadership, operational, and strategic planning skills.

Education

Addiction Counseling

Sir Sanford Flemming
Peterborough, ON
06-2005

Skills

  • Highly experienced in GDS systems- Amadeus, Sabre, Galileo
  • CRM and booking platforms experience
  • Fare construction & ticketing
  • Wholesale, corporate, retail, and group travel management
  • Customer Service focused
  • Detail-oriented
  • Strong Decision-making skills
  • Skilled in resolving disputes
  • Teamwork and collaboration
  • Keen eye for detail
  • Multitasking

Timeline

Flight Coordinator Specialist

Inspiring Vacations
02.2024 - 06.2025

Groups, Corporate and Luxury Sales Consultant

Gray Dawes
09.2022 - 01.2024

Retail Sales Manager

Flight Centre Travel Group
08.2009 - 01.2021

Addiction Counseling

Sir Sanford Flemming

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