Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Sarah Hajri

Montreal,Quebec

Summary

Business development and financial advisory expert with a track record of driving results. Skilled in identifying market opportunities, developing strategic partnerships, and streamlining processes to enhance efficiency and customer satisfaction. Proven team leader and mentor delivering exceptional service while driving business growth. Fluent in French, English, Spanish, and Arabic for effective communication in diverse environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

BUSINESS DEVELOPMENT CONSULTANT

CCINTER
- Current
  • Identified new market opportunities and strengthened client relationships
  • Analyzed industry trends to develop strategic partnerships
  • Participated in contract negotiations and streamlined business processes
  • Collaborated on cross-functional projects to optimize business growth and drive sustainable outcomes.

ACCOUNT MANAGER

NATIONAL BANK (NBIN)
01.2023 - 06.2023
  • Possessed knowledge of NBIN's structure, procedures, and support systems
  • Resolved client issues promptly and recommended policy and procedure improvements
  • Conducted regular client meetings to document and resolve service and operational issues
  • Provided process improvement recommendations to enhance business relationships with clients.

CUSTOMER EXPERIENCE DIRECTOR

TD CANADA TRUST
01.2018
  • Managed process improvements for continuous enhancement of customer experience
  • Oversaw staffing, recruitment, and training of customer service representatives
  • Tracked employee performance related to call efficiency, goal achievement, and customer satisfaction.

FINANCIAL ADVISOR

TD CANADA TRUST
01.2015 - 12.2017
  • Assisted clients in developing strategies for savings, retirement, and investments
  • Built personalized relationships with clients and identified new business opportunities
  • Guided clients in executing plans for mortgage financing, renewal, and debt consolidation.

CUSTOMER SERVICE REPRESENTATIVE

TD CANADA TRUST
11.2012 - 12.2014
  • Responded to customer inquiries regarding products and services
  • Provided exceptional service, establishing and maintaining business relationships
  • Referred clients to specialists within the institute for additional assistance.

Education

BBA - Business Administration

University of Montreal
Montreal
03-2014

Skills

  • Contract Negotiation
  • Business process improvement
  • Lead Generation
  • Strategic business planning
  • Project Management
  • Sales Presentations
  • Account Management
  • Client Relations
  • Strategic Partnerships
  • Decision-Making

Certification

CERTIFICATE / HEC MONTREAL | 2020 - 2022

- Certificate in Business Management.

PROFESSIONAL CERTIFICATIONS | 2015

- Investment Funds of Canada (IFC) | Canadian Securities Institute.

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

ACCOUNT MANAGER

NATIONAL BANK (NBIN)
01.2023 - 06.2023

CUSTOMER EXPERIENCE DIRECTOR

TD CANADA TRUST
01.2018

FINANCIAL ADVISOR

TD CANADA TRUST
01.2015 - 12.2017

CUSTOMER SERVICE REPRESENTATIVE

TD CANADA TRUST
11.2012 - 12.2014

BUSINESS DEVELOPMENT CONSULTANT

CCINTER
- Current

BBA - Business Administration

University of Montreal

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Sarah Hajri