Sarah Guay
Assistant Manager Of Guest Experience
Québec,QC
Summary
Dynamic and known for creating positive and inclusive workplace culture with a high-performing team. Demonstrated leadership expertise and effective at inspiring others to deliver world-class guest experience in line with company values to achieve key results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager of Guest Experience
Lululemon
Quebec, QC
07.2023 - Current
- Manage performance management activities of 50 employees including feedback, coaching, performance documentation, and offboarding.
- Implement store vision based on key metrics to drive business excellences and cascade to team members.
- Leverage data and analytics to make informed and strategic decisions and increased business key-results.
- Manage store's recruiting, interviewing, selection and onboarding process to build and strong and diverse team to drive key results and performance
- Oversee visual merchandising presentations to offer first-class, guest-centric store experience through brand standards and product placement strategies.
Key Leader
Lululemon
10.2022 - 07.2023
- Manage sales floor and team of 25 employees, assess level of guest connection and technical product education on the floor.
- Conduct preparation activities to ensure in-store readiness for guests and ensure operational excellence.
- Managed opening and closing procedures.
- Analyzed daily and weekly business data and metrics to drive results.
- Address team member performance, support ongoing learning and development by providing feedback and coaching.
- Execute powerful product presentation in accordance with company standards, directive and campaigns to enhance guest experience and increased store sell through.
Education
Bachelor of Science - Business Administration
Laval University
Québec, QC 09.2023 - 05.2026
Skills
Decision-Making
Organizational Skills
Attention to Detail
Team Development
Additional Information
Visual Merchandising Store Opening Support Program 2024-2025
Timeline
Bachelor of Science - Business Administration
Laval University
09.2023 - 05.2026
Assistant Manager of Guest Experience
Lululemon
07.2023 - Current
Key Leader
Lululemon
10.2022 - 07.2023
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