Motivated individual with a strong work ethic. Excellent organizational and team collaboration skills with extensive life experience in regards to meeting the needs of at risk individuals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Street Outreach Worker
Regional Municipality of Durham
10.2024 - Current
Updates and maintains all files, documentation and databases including but not limited to HIFIS database in a timely and accurate manner
Engages with unsheltered individuals in various environments including hospitals and in the community
Provides service coordination for clients experiencing unsheltered homelessness and develops appropriate action plans while working collaboratively with community agencies
Maintains up to date knowledge of on-going developments in applicable legislation, policy, programs and procedures, community services and issues affecting the client population
Responds to and investigates enquiries, complaints, and emergency situations.
Assesses crisis levels of clients and intervenes with appropriate responses and de-escalation techniques
Identifies emerging trends and proactively prepares to address potential humanitarian crises
Direct Care Facilitator
Murray McKinnon Foundation - Lavender Hill Program
03.2022 - 08.2024
Effectively used organizational, prioritization and problem-solving abilities.
Employed elevated knowledge and capacity to support youth who have experienced significant trauma, particularly survivors of Human Trafficking.
Implemented and role modeled behavior management strategies while using a trauma informed care approach.
Performed 24/7 client safety checks and documented results to establish clients well-being.
Applied de-escalation and limit-setting techniques.
Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Proved ability to learn quickly and adapt to new situations.
Demonstrated high levels of initiative and creativity while tackling complicated tasks.
Child Care Therapist
Bayfield Treatment Centre
06.2021 - 12.2022
Delivered comprehensive therapeutic services to children and adolescents to support child welfare services.
Maintained record of daily individual activities, behaviors and pertinent incidents for client analysis and assessment.
Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Various data collection and reporting.
Displayed sensitivity to cultural and linguistic needs of clients served.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Assisted with client restraints and seclusion scenarios to create safe environments.
Education
Diploma - Community And Justice Services Program
Centennial College
Scarborough, ON
04.2021
Certificate - Indigenous Studies
Centennial College
Scarborough, ON
04.2021
Skills
Conflict resolution
Crisis management
Risk assessment
Trauma informed care
Emotional support
Punctual
Adaptability
Customer service excellence
Certification
ASIST Suicide First Aid
Understanding and Managing Aggressive Behaviours (UMAB)
Crisis Prevention Intervention (CPI)
SafeTALK Suicide Prevention
PATCO Sexually Exploited Youth (SEY)
Non Violent Crisis Intervention (NVCI)
Timeline
Street Outreach Worker
Regional Municipality of Durham
10.2024 - Current
Direct Care Facilitator
Murray McKinnon Foundation - Lavender Hill Program