Sarah Goulding
Burgeo,NL
Summary
Detail-oriented office manager with extensive experience in customer relations and office organization. Proven ability to optimize patient scheduling and implement safety protocols, resulting in enhanced office efficiency. Strong organizational skills and a commitment to maintaining high standards of service.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Office Manager/Dental Receptionist/Assistant
Kelly Hynes Dentistry
Paradise, NL
03.2020 - 03.2025
- Coordinated patient scheduling and maintained appointment calendars through phone calls and emails to optimize office operations
- Trained new staff on office procedures and software usage; Tracker
- Implemented infection control protocols in the dental office to ensure patient safety and compliance with health regulations
- Processed insurance claims and reconciled payments to ensure timely reimbursements and maintain financial accuracy
- Worked chair-side assisting Dentist with various dental procedures
- Managed office inventory and ordered supplies to maintain adequate stock levels and support office efficiency
- Created and edited safety documentation
- Conducted safety meetings
Child and Youth Worker
Exploits Community Centre
Grand Falls-Windsor, Newfoundland and Labrador
04.2018 - 08.2018
- Created a Summer schedule for kid's program
- Organized and attended outings and planned educational indoor activities
- Created a menu and prepared daily meals and snacks
- Preformed cleaning and sanitization
- Interacted with client's families
Customer Service
Papa’s Sweet Shop
Grand Falls-Windsor, Newfoundland and Labrador
05.2014 - 08.2017
- Engaged with customers to create a friendly shopping atmosphere
- Took payments and managed cash registers
- Trained new staff
- Organized and sanitized work stations to uphold health standards and operational efficiency
- Managed and prepared dessert orders
Cashier
Central Regional Gift Shop
Grand Falls-Windsor, Newfoundland and Labrador
06.2013 - 08.2013
- Managed cash register and reconciled daily cash and payment transactions to ensure accuracy and accountability
- Maintained organized checkout area for smooth customer experiences.
- Oversaw inventory levels and replenished shop supplies to maintain optimal stock.
Education
Dental Assisting
Keyin College
St. John's, NL03-2020
High School Diploma -
Exploits Valley High
Grand Falls-Windsor, NL06-2017
Skills
- Customer relations and billing
- Bookkeeping and organization
- Time management
- Communication skills
- Active listening
- Eagerness to learn
Certification
Standard First Aid
Timeline
Office Manager/Dental Receptionist/Assistant
Kelly Hynes Dentistry
03.2020 - 03.2025
Child and Youth Worker
Exploits Community Centre
04.2018 - 08.2018
Customer Service
Papa’s Sweet Shop
05.2014 - 08.2017
Cashier
Central Regional Gift Shop
06.2013 - 08.2013
Dental Assisting
Keyin College
High School Diploma -
Exploits Valley High