Sarah Goulart
Burlington,ON
Summary
Accomplished leader with a proven track record at TDL Group, excelling in operations management and fostering customer engagement. Mastered inventory control and staff development, significantly enhancing operational efficiency and team performance. Demonstrates exceptional ability to drive growth and maintain high standards in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Tim Hortons / KCC
06.2016 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
District Manager
TDL Group
09.2005 - 06.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
District Manager
TDL Group
01.2003 - 09.2005
- Improved district performance by implementing strategic plans and monitoring progress.
- Facilitated communication between schools, parents, and staff members to maintain transparency and promote stakeholder engagement.
- Championed diversity initiatives within the district to create an inclusive environment for all students.
- Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Restaurant Manager
TDL Group
01.1997 - 01.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Restaurant Trainer
TDL Group
10.1992 - 01.1997
- Mentored new hires , new Restaurant owners and new corporate staff
- Maintained quality control standards.
- Provided one-on-one mentoring to help individuals reach their full potential.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Scheduled and taught in class and courses to increase learning opportunities.
Education
High School Diploma -
St Thomas Aquinas Secondary School
Oakville, ON06.1992
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Customer Engagement
- Order Management
Languages
English
Certification
- Health and Safety Certification OSG
- Food Safety Certification TrainCan
Timeline
Restaurant General Manager
Tim Hortons / KCC
06.2016 - Current
District Manager
TDL Group
09.2005 - 06.2016
District Manager
TDL Group
01.2003 - 09.2005
Restaurant Manager
TDL Group
01.1997 - 01.2003
Restaurant Trainer
TDL Group
10.1992 - 01.1997
High School Diploma -
St Thomas Aquinas Secondary School
- Health and Safety Certification OSG
- Food Safety Certification TrainCan
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