Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Godfrey

Hantsport

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Head/Morning Baker

Tim Hortons
10.2024 - 12.2024
  • Maintained cleanliness of baking area, ensuring compliance with health and safety standards.
  • Collaborated with team members to optimize workflow and ensure timely production of baked goods.
  • Improved customer satisfaction by consistently producing high-quality baked products.
  • Baked goods for morning rush, ensuring freshness and availability for early customers.
  • Enhanced bakery operations by organizing ingredients and supplies for easy access.
  • Decorated baked goods creatively, enhancing visual appeal and attracting customer interest.
  • Increased efficiency by streamlining baking processes and reducing preparation time.
  • Coordinated with supervisors to plan daily production schedules and meet demand.
  • Contributed to positive workplace culture by fostering strong relationships with coworkers and openly sharing knowledge or expertise on various aspects of baking.
  • Demonstrated adaptability when faced with unexpected equipment malfunctions or ingredient shortages, adjusting recipes accordingly without compromising quality.
  • Mentored junior bakers through hands-on training sessions on proper techniques and best practices in the baking process.
  • Collaborated with team members to ensure seamless transitions between shifts and maintain a well-stocked bakery display.
  • Streamlined baking processes for increased efficiency, reducing waste and optimizing resource utilization.
  • Achieved excellent results in periodic health inspections due to diligent adherence to food safety standards and cleanliness protocols.
  • Complied with health and safety codes to protect staff and customers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.

Hotel Front Desk Receptionist

Best Western Plus Muskoka Inn
07.2020 - 09.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Resolved service-related problems and documented actions in system.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.

Overnight Fulfilment

Walmart
02.2020 - 07.2020
  • Participated in regular overnight team meetings, discussing strategies for improving efficiency and addressing any challenges encountered.
  • Utilized handheld devices for scanning merchandise barcodes, assisting in efficient inventory management practices.
  • Maintained an organized stockroom, facilitating easier access to products for efficient replenishment of store shelves.
  • Assisted in the preparation for store openings by completing assigned tasks, maintaining an organized and visually appealing sales floor environment.
  • Improved overnight productivity by collaborating effectively with team members to complete tasks on time.
  • Streamlined work processes by effectively utilizing available resources such as pallet jacks, hand trucks, and other material handling equipment.
  • Assisted in reducing store losses by promptly identifying and reporting inventory discrepancies.
  • Actively participated in ongoing training sessions and workshops, consistently seeking to expand knowledge and skills related to overnight fulfillment procedures.
  • Demonstrated attention to detail when arranging products according to planograms, ensuring accurate placement of items on shelves.
  • Contributed to a clean shopping environment by sweeping floors, wiping down surfaces, and disposing of trash as needed during overnight hours.
  • Aided in loss prevention efforts through vigilant monitoring of store premises during the night shift.
  • Ensured a safe working environment by adhering to established safety policies and procedures during the nighttime shift.
  • Supported store operations by conducting price audits and updating shelf labels when necessary.
  • Enhanced customer satisfaction by efficiently restocking shelves and organizing merchandise displays.
  • Provided exceptional customer service when encountering early morning shoppers seeking assistance with locating products or requiring information about store offerings.
  • Exhibited strong multitasking abilities-simultaneously handling various tasks such as restocking shelves, assisting customers, and monitoring inventory levels during overnight shifts.
  • Completed assigned tasks within designated timeframes, resulting in consistently meeting or exceeding performance standards set forth by management staff.
  • Handled delicate or fragile merchandise with care, minimizing instances of breakage or damage during the stocking process.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves to match planogram images and instructions.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Greeted customers and directed to requested products.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Maintained store assets with effective loss prevention strategies.

House Cleaner/Property Maintenance Worker

Muskoka Custom Cleaning
04.2017 - 11.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Handled requests for extra linens, toiletries and other supplies.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
  • Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
  • Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
  • Conducted routine inspections of properties to identify potential hazards and necessary repairs.
  • Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
  • Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
  • Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
  • Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
  • Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
  • Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
  • Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
  • Collaborated with property managers to develop cost-effective maintenance plans for each property.
  • Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.

Education

High School Diploma -

Huntsville High School
Huntsville, ON
06-2007

Skills

  • Professional Appearance
  • Workplace Cleanliness
  • Customer Service
  • Team Player
  • Active listener
  • Food Safety
  • Opening and closing duties
  • Team building
  • Adaptability and Flexibility
  • Reliability
  • Multitasking Abilities
  • Attention to Detail

Timeline

Head/Morning Baker

Tim Hortons
10.2024 - 12.2024

Hotel Front Desk Receptionist

Best Western Plus Muskoka Inn
07.2020 - 09.2022

Overnight Fulfilment

Walmart
02.2020 - 07.2020

House Cleaner/Property Maintenance Worker

Muskoka Custom Cleaning
04.2017 - 11.2019

High School Diploma -

Huntsville High School

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Sarah Godfrey