Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sarah Ghemraoui

Montreal,Quebec

Summary

An administrative professional with a strong background in customer service, encompassing roles such as Teller at TD Canada Trust, TD Direct Investment Wealth Officer, and Power of Attorney Analyst for TD Canada Trust. Demonstrated commitment to customer satisfaction and delivering high-quality work. Developed a passion for risk mitigation through a focus on risk management in previous roles. Known for meticulous attention to detail and exceptional time management skills. Takes a proactive approach to problem-solving, ensuring thorough planning and utilization of appropriate resources. Dedicated to achieving goals with integrity and excellence, valuing both the outcome and the process.

Overview

13
13
years of professional experience

Work History

Bilingual Power Of Attorney Analyst

TD Canada Trust
10.2019 - 10.2023
  • Reviewing power of attorney documents to ensure they comply with legal requirements and TD Bank's policies and procedures;
  • Communicating with partners to clarify any issues or discrepancies in their power of attorney documents and guiding them through the process;
  • Identifying and mitigating any potential risks associated with power of attorney transactions, such as fraud or unauthorized access to accounts;
  • Working closely with other departments within TD Bank, such as legal, compliance, and customer service, to resolve complex issues and ensure smooth processing of power of attorney requests.

Bilingual Wealth Information Officer

TD Direct Investing
Toronto, Ontario
10.2018 - 10.2019
  • Achieve high First Call Resolution rates by effectively delivering accurate information on procedures for new account openings;
  • Streamlined transfers in and out of TD;
  • Provided prompt assistance in addressing queries and issues involving registered plans accounts;
  • Handled partner inquiries by appropriately resolving issues, taking complete ownership, and independently identifying solutions to unique problems before escalating;
  • Increased partner assurance by delivering a comprehensive selection of targeted support materials.

Customer Service Representative

TD Canada Trust
Montreal, QC
01.2017 - 06.2018
  • Deliver consistent legendary customer service experience;
  • Proactively demonstrate lobby leadership;
  • Make sure customers concerns have been treated and resolved;
  • Contribute to a positive working environment;
  • Meet customers current and future financial needs by providing them with advice and appropriate products and services;
  • Participate in special projects to support the growth of the business;
  • Develop a broad knowledge of products and services to assist clients in new account acquisition, deposits, loans, transfers, and investment products.

Onsite Technician

Maxwell Paper Inc.
01.2016 - 06.2016
  • Offer technical support to merchants;
  • Answer service calls in an Estimated Time of Arrival matter;
  • Ensure merchant satisfaction;
  • Inventory management.

Customer Service Representative

FIDO Solutions
01.2011 - 01.2015
  • Complete accurate transactions using a wide range of computer applications;
  • Provide necessary information about products and services offered by FIDO;
  • Take appropriate action to efficiently resolve customer issues;
  • Train new hires and act as a mentor to current employees;
  • Contribute to the achievement of business objectives by exceeding sales goals.

Education

College Diploma - Commerce

Vanier College
12.2010

Skills

  • Quick Learner
  • Reliable
  • Customer Focus
  • Excellent Communication Skills
  • Analytical
  • Diligent
  • Excellent Time Management Skills
  • Goal-oriented
  • Risk Mitigation
  • Problem-solving abilities

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Bilingual Power Of Attorney Analyst

TD Canada Trust
10.2019 - 10.2023

Bilingual Wealth Information Officer

TD Direct Investing
10.2018 - 10.2019

Customer Service Representative

TD Canada Trust
01.2017 - 06.2018

Onsite Technician

Maxwell Paper Inc.
01.2016 - 06.2016

Customer Service Representative

FIDO Solutions
01.2011 - 01.2015

College Diploma - Commerce

Vanier College

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Sarah Ghemraoui