Sarah Furlano
North York,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Court and Client Representative
Ministry of the Attorney General
North York, ON
10.2023 - Current
Court and Client Representative
Ministry of the Attorney General
North York
10.2023 - Current
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Reviewed, classified and logged all documents submitted to the court.
- Updated records of cases on a regular basis including filing pleadings, motions and orders issued by the judge.
- Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
- Organized courtroom exhibits, such as evidence or documents used during trials.
- Created case files for each hearing held in the court.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Collaborated with attorneys, judges and other court personnel to ensure smooth operations of the court.
- Answered questions from the public regarding court policies and procedures.
- Prepared dockets for hearings, meetings, conferences and other events held by the court.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Maintained accurate records of court proceedings and decisions.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Assisted the judge in maintaining order during courtroom proceedings.
- Evaluated and edited transcriptions to verify error-free reporting.
- Compiled a list of exhibits used in each case for reference purposes.
- Supported work of judges by typing up court orders.
- Monitored audio recordings of court proceedings to ensure accuracy in transcriptions.
- Tracked exhibits admitted during court hearings and updated documentation.
- Prepared orders, judgments, decrees, subpoenas, writs, affidavits. as requested by the judge or attorney involved in the case.
- Managed daily operations at courtroom proceedings; ensured proper order was maintained during trials, hearings, meetings.
- Organized documents for trial preparation; entered data into computer systems.
- Recorded all testimony during hearings and trials using audio-visual equipment; transcribed recordings as necessary.
Real Estate Broker
Luxor Realty Inc., Brokerage
Toronto, ON
03.2020 - 04.2022
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Compared similar properties to determine competitive market price.
- Researched neighborhoods or communities for clients who are interested in purchasing a new home by gathering information about schools, crime rates, commute times.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
- Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Analyzed housing markets and identified potential buyers.
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Gave buyers physical and virtual tours of properties.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.
- Generated lists of properties for sale, descriptions and available financing options.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Organized open houses for prospective buyers in order to showcase available properties.
- Collaborated with other agents or brokers at my firm on joint deals involving multiple parties which required excellent communication skills along with strong organizational abilities.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Leveraged CRM software skills to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Store Manager
Spartan Fitness
Newmarket, ON
09.2012 - 04.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Implemented successful business strategies to increase revenue and target new markets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory by checking merchandise to determine levels.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Real Estate Broker License - Real Estate
Ontario Real Estate College
03-2021
Bachelor of Applied Arts - Paralegal Studies
Humber College
Toronto, ON04-2009
Skills
- Case Management
- Client Advocacy
- Microsoft Office Suite
- Legal Documents
- Court Processes
- Court Procedures
- Customer Service
- Problem-Solving Abilities
- Application Review
- Court Reporting
- Legal Documentation
- Document Preparation
- Relationship Building
- Client Relationships
Affiliations
- Participates weekly on a co-ed indoor soccer team.
- Enjoys guitar lessons.
- Dance, hockey and soccer mom.
Accomplishments
- CGI 2016, Keller Williams Referred Realty
- Volume Closed 2016, Keller Williams Referred Realty
- Top Ten Agents September 2016, Keller Williams Referred Realty
Certification
- Real Estate Broker License, 2021
- Real Estate Sales Representative, 2016
References
References available upon request.
Timeline
Court and Client Representative
Ministry of the Attorney General
10.2023 - Current
Court and Client Representative
Ministry of the Attorney General
10.2023 - Current
Real Estate Broker
Luxor Realty Inc., Brokerage
03.2020 - 04.2022
Assistant Store Manager
Spartan Fitness
09.2012 - 04.2015
Real Estate Broker License - Real Estate
Ontario Real Estate College
Bachelor of Applied Arts - Paralegal Studies
Humber College
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