Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Frank

Falmouth

Summary

I would describe myself as an outgoing, people oriented individual with the ability to naturally build relationships in a professional setting. I am a dedicated working professional with over 27 years in business retail and leadership. I am valued by others for my mentorship and warm heartedness.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Assistant Front End Manager

Sobeys
01.2013 - Current
  • Assist and support with the creation of department business plans that meet evolving business needs
  • Assist with review and management of all cash functions and procedures
  • Recognize and respond to a variety of customer questions and/or issues
  • Manage orders for all front end essentials to maintain inventory levels
  • Time and scheduling management for department employees
  • Mentor, coach and develop department employees, as well as provide input for annual performance reviews
  • Perform administrative tasks such as filing, invoice organization, cash pick up and deposits, incident reporting, etc.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.

Bell Manager

Windsor Home Hardware (Bell Aliant)
01.1998 - 01.2013
  • Manage incoming and outgoing inventory, all merchandising processes/standards and systems related to inventory and shrink management
  • Drive store sales and achieve weekly/monthly growth targets for cellular and satellite departments
  • Lead sales team; responsible for hiring, scheduling, employee development and providing on the spot coaching for team members

Education

High School Diploma -

Windsor Regional High School
Windsor,NS
06-1993

Skills

  • Able to perform in high-demand, fast paced environment
  • Proficient use of company computer programs and technology
  • Strong communication Skills (oral and written)
  • Self starter, organized and ability to multi-task
  • Effective coach and mentor
  • Strong leadership skills; motivational and supportive
  • Robust knowledge of department operation and skills
  • Full knowledge of company policies and operational procedures
  • Staff training and development
  • Cash handling expertise
  • Task delegation
  • Administrative skills

Certification

  • Occupational Health & Safety (OH&S) Sobeys, Annual
  • Food Safety Sobeys, 2017
  • WHMIS Sobeys, Annual

Timeline

Assistant Front End Manager

Sobeys
01.2013 - Current

Bell Manager

Windsor Home Hardware (Bell Aliant)
01.1998 - 01.2013

High School Diploma -

Windsor Regional High School

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Sarah Frank