Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Flanigan

Danville

Summary

Savvy and determined client services expert with over 12 years of experience. Recognized for consistently retaining and growing key client relationships, surpassing yearly revenue goals. Approach builds deep trust with clients, delivering actionable recommendations based on thorough research findings. Accomplished Client Development Director at PureSpectrum with a proven track record of exceeding monthly goals and doubling account revenues. Expertise lies in account management and client retention, showcasing analytical thinking through strategic client engagement and cross-functional collaboration. Achieved a sales pipeline of $0.5 million, demonstrating exceptional business development and customer service skills.

Overview

13
13
years of professional experience

Work History

Client Development Director

PureSpectrum
01.2024 - Current
  • Consistently exceed monthly goals of ~$100,000 through effective collaboration, client engagement, and maintaining a healthy sales pipeline of $1.5 million
  • Manage strategic clients by utilizing high-level sales activities, consistent communication, and addressing inquiries promptly
  • Collaborate with cross-functional teams, Customer Success and Product, to improve the entire client onboarding experience

Account Manager

PureSpectrum, Inc
01.2021 - 01.2023
  • Regularly delivered more than 100% of monthly, quarterly, and yearly goals; doubling revenue of accounts in territory, utilizing professional relationships developed amongst wide ranging client roster
  • Implemented product training and support materials to help clients maximize value of their investments
  • Planned, created, and conducted regular account reviews to assess client needs and objectives

Client Success Manager

PureSpectrum, Inc
01.2021 - 12.2021
  • Single handedly managed largest net revenue project opportunity in company history
  • Created customized fielding strategy, including panel selection and intensive data review, to deepen client relationships
  • Responsible for onboarding and training new employees

Client Success Associate

PureSpectrum, Inc
01.2020 - 12.2021
  • Managed projects for reputable market research company, worth more than $250,000 annually
  • Responsible for fulfilling quantitative and qualitative research bids for large-scale research company

Customer Success Specialist

REX Real Estate
01.2018 - 12.2020
  • Connect and communicate with more than 100 home sellers at a time, using organization, efficiency tactics, and dedication
  • Collaborate weekly with digital marketing team to coordinate activities for various geographic locations in order to boost activity and generate company sales

Operations Manager

TO Fit Body Boot Camp
01.2016 - 12.2018
  • Manage portfolio for 450 members and maintaining net negative churn while supervising staff of eight employees
  • Doubled monthly digital traffic within three months
  • Create and implement email marketing strategies

Producer

CBS Television Distribution
01.2012 - 12.2015
  • Ran weekly analytics reports for ETonline and The Insider to track unique views and click through rates
  • Created 5-10 original content videos and blog posts daily for the Entertainment Tonight digital platform
  • Led team to record breaking 6 million views in first week as production manager and trained new production hires to write in the ETonline voice

Education

Journalism -

California State University, Northridge
Northridge, CA
05.2012

Skills

  • Account Management
  • Business Development
  • Project Management
  • Customer Service
  • Client Retention
  • Analytical Thinking

Timeline

Client Development Director

PureSpectrum
01.2024 - Current

Account Manager

PureSpectrum, Inc
01.2021 - 01.2023

Client Success Manager

PureSpectrum, Inc
01.2021 - 12.2021

Client Success Associate

PureSpectrum, Inc
01.2020 - 12.2021

Customer Success Specialist

REX Real Estate
01.2018 - 12.2020

Operations Manager

TO Fit Body Boot Camp
01.2016 - 12.2018

Producer

CBS Television Distribution
01.2012 - 12.2015

Journalism -

California State University, Northridge
Sarah Flanigan