Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Firouzabadi

Victoria,BC

Summary

Friendly and reliable customer service professional, graduating in one month, with experience as a barista in fast-paced environments. Skilled at helping customers, resolving issues calmly, and ensuring a positive experience with every interaction. Seeking a part-time position at L.L.Bean to continue delivering excellent service with a friendly, customer-first approach.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Victoria, BC
01.2025 - 05.2025
  • Provided exceptional customer service by welcoming and engaging with customers and responding to inquiries quickly and professionally.
  • Educated customers on menu items and suggested beverage pairings.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Barista

V Cafe
Tehran, Iran
11.2022 - 08.2024
  • Provided exceptional customer service in a high-traffic café environment, consistently handling over 100 customers per shift, and ensuring minimal wait times.
  • Managed large orders from corporate clients and events, ensuring timely preparation and delivery, while maintaining drink quality.
  • Collaborated closely with kitchen staff and other baristas to improve workflow and reduce service bottlenecks during peak hours.
  • Oversaw the café’s daily operations, including opening and closing procedures, cash register management, and cleaning schedules.
  • Trained junior baristas on best practices for coffee preparation, latte art, customer interaction, and time management.
  • Actively contributed to maintaining a positive workplace atmosphere, promoting teamwork, and boosting staff morale.

Barista

Lamiz Coffee
Tehran, Iran
01.2021 - 08.2022
  • Prepared and served a range of hot beverages, including espresso-based drinks, specialty teas, and custom orders, while maintaining a fast pace during peak hours
  • Developed expertise in operating and maintaining high-end espresso machines, grinders, and brewing equipment to deliver premium-quality drinks
  • Handled cash and electronic payments accurately, balancing registers at the end of shifts with zero discrepancies
  • Built strong customer relationships by remembering regulars’ preferences, resulting in positive customer feedback and increased foot traffic
  • Participated in menu development by suggesting new drink ideas based on customer preferences and market trends
  • Monitored inventory and assisted the manager in placing orders to ensure an uninterrupted supply of key ingredients

Barista

NUTELLABAR
Tehran, Iran
03.2019 - 12.2020
  • Prepared and served a variety of beverages, including cold drinks, mocktails, shakes, and detox drinks, ensuring consistent quality and presentation.
  • Maintained a clean and organized workspace, strictly adhering to health, safety, and hygiene regulations to promote a welcoming environment
  • Engaged with customers, providing personalized recommendations and ensuring satisfaction, which increased customer loyalty and repeat visits
  • Assisted in training new baristas, ensuring they adhered to the café’s service standards and operational procedures
  • Managed stock levels by regularly checking supplies, preventing shortages during busy periods

Education

Master of Engineering - Data Science

University of Victoria
Victoria, BC
08-2025

Bachelor of Engineering - Computer Engineering

K. N. Toosi University
Tehran, IR
09.2022

Skills

  • Customer satisfaction focus
  • Friendly and approachable demeanor
  • Empathy and patience in customer interactions
  • Patience and composure under pressure
  • Positive and professional attitude
  • Team collaboration and communication
  • Strong problem-solving mindset
  • Reliable and punctual
  • Effective time management abilities
  • High attention to detail

Timeline

Barista

Starbucks
01.2025 - 05.2025

Barista

V Cafe
11.2022 - 08.2024

Barista

Lamiz Coffee
01.2021 - 08.2022

Barista

NUTELLABAR
03.2019 - 12.2020

Master of Engineering - Data Science

University of Victoria

Bachelor of Engineering - Computer Engineering

K. N. Toosi University

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Sarah Firouzabadi