MAY JIMENEZ
Summary
Cashier:
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Friendly, customer-focused cashier promoting customer loyalty and retention through attention to details, excellent mathematical skills and strong customer service. hardworking with positive attitude, energetic and multitasker with knack for engaging customers during transactions, helping bagging merchandise and help with special needs.
Childcare:
Diligent Childcare with robust background in child care and family support. Successfully managed daily routines, educational activities, and meal preparations for multiple children. Demonstrated skills in fostering emotional development and ensuring safe, nurturing environment. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 4 children while preparing meals and managing personal, medical and educational activities for each child. With strong background in maintaining hygiene, cleanliness and organizing.
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Overview
11
11
years of professional experience
Work History
Live-Out Nanny
Mashiana Family
08.2023 - 09.2025
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
Store Front Cashier
Tim Hortons
07.2023 - 08.2023
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping items across electronic scanner to record price and collected payment.
- Processed credit card and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed garbage's.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Resolved customer complaints or concerns promptly, escalating issues to management when necessary.
- Increased accuracy in transactions by regularly balancing cash drawer at the beginning and end of each shift.
- Maintained a clean and organized work environment for increased efficiency and productivity.
- Contributed to sales goals by promoting store rewards programs and upselling products when appropriate.
- Assisted with training new employees on proper cashier techniques, company policies, and customer service best practices.
Store Manager of Operations
Zhanshi's Buy And Sale Live Stock Chicken
10.2020 - 06.2023
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Completed point of sale opening and closing procedures.
- Taking orders from our costumers
- Making sure we deliver what our costumer needs/ordered
- Preparing the bill of the costumer
- Deposit the payments to the banks
Owner
JM Grocery Store
08.2017 - 09.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Supervisor
Tim Hortons
02.2015 - 02.2017
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory to determine optimal stock levels.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Optimized inventory management system, leading to quicker restocking processes.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
Cashier
London Drugs
04.2014 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
BS Pharmacy - Pharmacology
Lyceum-Northwestern University
Dagupan Philippines03-2012
Caregiver - Caregiver
Actec
Cubao Quezon City Philippines05-2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team leadership
- Problem-solving
- Positive attitude/Energy
- Multitasking
- Welling to learn
- Hardworking
- Reliability and punctuality
- Bagging techniques
- Customer service-focused
- Assisting customers
- Cashier experience
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
- Potty training
- Childcare expertise
- Sleep training
- Reading encouragement
- Safety awareness
- Multicultural understanding
- Homework assistance
- Emotional support
- Social development
- Housekeeping
- Swimming supervision
- Music appreciation
- Nutritional advice
- Special needs experience
- Cheerful and energetic
- Valid Driver's license
- Light housekeeping
- Family support
- Special needs care
- Food handling training
Languages
English/Tagalog
Native or Bilingual
Timeline
Live-Out Nanny
Mashiana Family
08.2023 - 09.2025
Store Front Cashier
Tim Hortons
07.2023 - 08.2023
Store Manager of Operations
Zhanshi's Buy And Sale Live Stock Chicken
10.2020 - 06.2023
Owner
JM Grocery Store
08.2017 - 09.2020
Store Supervisor
Tim Hortons
02.2015 - 02.2017
Cashier
London Drugs
04.2014 - 04.2016
BS Pharmacy - Pharmacology
Lyceum-Northwestern University
Caregiver - Caregiver
Actec