Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sarah Fenerty

Edmonton

Summary

Dynamic professional with extensive experience at Hobby Wholesale, excelling in active listening and call center operations. Proven track record in enhancing customer satisfaction and retention through exceptional service and product knowledge. Skilled in Microsoft Outlook and adept at multitasking in fast-paced environments, fostering strong client relationships and ensuring efficient order fulfillment.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Warehouse CSR

Hobby Wholesale
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Administrative Assistant

Pinchin Ltd.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.

Administrative Services Manager

Braden Equities
05.2023 - 11.2023
  • Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
  • Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
  • Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
  • Reduced operational costs with thorough vendor contract negotiations and cost analysis.
  • Established standardized procedures for maintaining records related to facilities management, contracts, and equipment maintenance schedules.
  • Provided exceptional customer service at reception desk, managing incoming calls professionally and directing inquiries appropriately.
  • Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
  • Managed inventory control processes, ensuring timely procurement of office supplies while minimizing excess stock levels.

Education

Diploma - Medical Office Assistant

Cdi College
Edmonton, AB
11.2014

Diploma - Massage Therapy

Cdi College
Edmonton, AB
09.2013

Skills

  • Active listening
  • Time management
  • Critical thinking
  • Professional telephone demeanor
  • Microsoft outlook
  • Computer proficiency
  • Documentation
  • Data entry
  • Office equipment proficiency
  • Administrative support
  • Paperwork processing
  • Appointment scheduling
  • Follow-up skills
  • Filing
  • Order fulfillment
  • Call center experience
  • Complaint handling

Languages

English
Native or Bilingual

Certification

Lash Extension Certified

Timeline

Administrative Services Manager

Braden Equities
05.2023 - 11.2023

Warehouse CSR

Hobby Wholesale

Administrative Assistant

Pinchin Ltd.

Diploma - Medical Office Assistant

Cdi College

Diploma - Massage Therapy

Cdi College

Similar Profiles

CREATE PROFILE
Sarah Fenerty