Open To Work
Sarah Essaka
OAKVILLE,ON
Summary
Organized administrative professional with experience in customer service and office support. Expertise in documentation management, communication coordination, and record-keeping in fast-paced environments. Currently pursuing Practical Nursing at George Brown College, seeking an Office Administration role to enhance daily operations with strong administrative and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Specialist
Edge Imaging
Burlington, Ontario
04.2023 - 12.2025
- Provided bilingual customer support and resolved service inquiries.
- Assisted customers with order placement, cancellations, refunds, and exchanges.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with multiple departments to ensure efficient service delivery.
PSW Coordinator Care
Access Health Care
Ottawa, Ontario
12.2022 - 03.2023
- Coordinated schedules between caregivers and clients.
- Managed documentation, appointment scheduling, and administrative records.
- Communicated scheduling changes and updates to staff and clients.
- Maintained accurate system records and status updates.
Sales Leader
Bell Home Security
Ottawa, Ontario
12.2021 - 12.2022
- Engaged with customers to present security services and solutions.
- Maintained detailed sales records and client communication.
- Worked closely with management to support sales strategies.
Team Lead
ADT Canada
Ramote, Ontario
02.2020 - 12.2021
- Led team of customer service representatives to deliver exceptional support.
- Resolved escalated customer concerns, ensuring adherence to high service standards.
- Managed CRM systems, tracking customer data and performance metrics to enhance service delivery.
Education
Diploma - Practical Nursing - Semester 2
George Brown College
Toronto04-2027
High School Diploma -
Burlington Central High School
Burlington, ON07-2016
Skills
- Customer Service & Client Communication
- Data Entry & Document Management
- Office Administration
- Calendar and Schedule Management
- Administrative Support
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Office Coordination
- Time Management & Organization
- Communication and Team Collaboration
Languages
Arabic
Native/ Bilingual
Dazaga
Native/ Bilingual
English
Native/ Bilingual
French
Professional
Certification
Author - Poetry Book - Don't Look for My Spirit When I Go Ghost (Published 2026)
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeContract WorkLocation Preference
HybridOn-SiteRemoteSalary Range
$51000/yr - $200000/yrTimeline
Bilingual Customer Service Specialist
Edge Imaging
04.2023 - 12.2025
PSW Coordinator Care
Access Health Care
12.2022 - 03.2023
Sales Leader
Bell Home Security
12.2021 - 12.2022
Team Lead
ADT Canada
02.2020 - 12.2021
Diploma - Practical Nursing - Semester 2
George Brown College
High School Diploma -
Burlington Central High School