Sarah Ellsay
2712 ward st
Summary
Proven Night Auditor with a track record of enhancing guest satisfaction and streamlining financial reports at the Listel Hotel Vancouver. Excelled in multitasking and problem-solving, significantly reducing discrepancies and ensuring operational efficiency. Skilled in front desk operations and fostering positive guest relations, consistently contributing to a welcoming environment and operational excellence.
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Auditor
Listel Hotel Vancouver
03.2017 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Worked flexible hours across night, weekend, and holiday shifts.
Night Auditor
Thompson Hotel and Conference Centre
02.2013 - 03.2016
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
- Worked effectively in fast-paced environments.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Accounting And Finance
British Columbia Institute of Technology
Burnaby, Bc12-2024
Associate of Arts - Art Education
Thompson Rivers University
Kamloops09-2008
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Oral and written communications
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Developed incremental resort revenue streams by informing guests of the establishment's array of services including the upscale restaurants, and bar.
Languages
English
Native or Bilingual
Certification
- Basic Computer Skills Certification – Microsoft Office and Excel
Interests
- Hiking
- long distance running
- Spinning
Timeline
Night Auditor
Listel Hotel Vancouver
03.2017 - Current
Night Auditor
Thompson Hotel and Conference Centre
02.2013 - 03.2016
Accounting And Finance
British Columbia Institute of Technology
Associate of Arts - Art Education
Thompson Rivers University
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