Summary
Overview
Work History
Education
Skills
Timeline
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SARAH DYKSTRA

St. Albert

Summary

Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to solving management issues with a calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building a solid reputation.

Overview

4
4
years of professional experience

Work History

Client Assistant

NFP Insurance
01.2025 - Current
  • Improved operational efficiency by maintaining organized records of client interactions and updating databases as needed.
  • Facilitated smooth transactions for clients by accurately processing paperwork and coordinating with internal departments and software
  • Provided exceptional support to colleagues during peak periods, helping maintain a positive work environment under pressure.
  • Managed multiple tasks simultaneously while consistently meeting deadlines and maintaining attention to detail.
  • Contacted clients regarding contact information and insuring approriate documents we're received by clients in a timely matter

Owner/Operator

Student Works Painting
11.2022 - 10.2024
  • Developed business plan and budget to maximize profitability
  • Implemented marketing strategies to attract new clients, including social media campaigns and direct client interactions through door knocking and home shows
  • Oversaw hiring process for new employees, from recruiting to onboarding training
  • Negotiated contracts with clients for painting services rendered by my franchise
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Managed daily operations of the business, including overall production, client relations, staff, sales, inventory, and accounting
  • Prepared staff work schedules and delegated specific tasks to team members, setting priorities and goals
  • Identified potential risks/hazards associated with job sites in order to minimize liabilities
  • Delivered excellent customer service to clients and employees
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business and a satisfied clientele
  • Reviewed financial statements and sales to measure productivity and goal achievement
  • Processed payroll information using appropriate software systems

Lash Technician

Self Employed
06.2021 - Current
  • Self-marketed and promoted services online to obtain new clients and retain prior clients
  • Developed strong rapport with clients to gain repeat business and improve overall sales
  • Managed inventory levels by ordering products as needed and restocking items when necessary
  • Maintained a clean and sanitary work environment in accordance with health regulations
  • Provided client consultations to determine the best type of lash extension for each individual's needs
  • Performed lash extensions, classic, and volume sets for clients
  • Provided aftercare instructions to clients regarding proper care of their eyelash extensions

Education

COMPLETED COURSEWORK - BUSINESS, MAJOR IN MARKETING

University of Alberta
04.2024

Skills

  • Marketing activities
  • Sales proficiency
  • Business planning
  • Operations management
  • Client relations
  • Hiring
  • Staff training and development
  • Payroll processing
  • Office & Administration Experience
  • Meticulous Information Review

Timeline

Client Assistant

NFP Insurance
01.2025 - Current

Owner/Operator

Student Works Painting
11.2022 - 10.2024

Lash Technician

Self Employed
06.2021 - Current

COMPLETED COURSEWORK - BUSINESS, MAJOR IN MARKETING

University of Alberta

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SARAH DYKSTRA