Sarah Dykstra
St. Albert,AB
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
3
3
years of professional experience
Work History
Lash Technician
Self Employed
St. Albert, AB
06.2021 - Current
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Managed inventory levels by ordering products as needed and restocking items when necessary.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Provided client consultations to determine the best type of lash extension for each individual's needs.
- Performed lash extensions, classic, and volume sets for clients.
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
Owner/Operator
Student Works Painting
St. Albert, Alberta
01.2023 - 08.2024
- Developed business plan and budget to maximize profitability.
- Implemented marketing strategies to attract new clients, including social media campaigns and direct client interactions through door knocking and home shows.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Negotiated contracts with clients for painting services rendered by my franchise.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of the business, including overall production, client relations, staff, sales, inventory, and accounting.
- Prepared staff work schedules and delegated specific tasks to team members, setting priorities and goals.
- Identified potential risks/hazards associated with job sites in order to minimize liabilities.
- Delivered excellent customer service to clients and employees.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business and a satisfied clientele.
- Reviewed financial statements and sales to measure productivity and goal achievement.
- Processed payroll information using appropriate software systems.
Waitress
Sunset Grill
St. Albert, Alberta
04.2022 - 12.2022
- Completed all duties required to serve customers including greeting, providing menues, taking and delivering orders, ensuring satisfaction, and processing payments.
Education
Business | Major in Marketing | Sept 2022-Present
University of Alberta
Edmonton, ABSkills
- Marketing activities
- Sales proficiency
- Business planning
- Operations management
- Client relations
- Hiring
- Staff training and development
- Payroll processing
References
References available upon request.
Timeline
Owner/Operator
Student Works Painting
01.2023 - 08.2024
Waitress
Sunset Grill
04.2022 - 12.2022
Lash Technician
Self Employed
06.2021 - Current
Business | Major in Marketing | Sept 2022-Present
University of Alberta
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