Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Dramnitzke

Summary

Proficient, competent, hands on manager with more than 16 years experience in the fast paced restaurant industry. Excellent communication, leadership and problem-solving skills. Adaptable professional with success handling challenges and a talent for building streamlined, cohesive teams.

Overview

13
13
years of professional experience

Work History

Restaurant Director

Dessert Yard
02.2023 - 12.2023
  • Hired as consultant/director to build restaurant from the ground up (policies and standards, branding, menu creation, onboarding and training of 40+managers and employees)
  • Was the driving force behind the opening of this establishment and was responsible for all aspects of business
  • Strongly focused on employee/management relations and having open, honest communication between all staff to foster a positive and encouraging team environment
  • Astute handling of all employee relations especially when relating to business standards and/or mental health

Restaurant Manager

Pizzatown
11.2022 - 04.2023
  • Identified areas for improvement in operational processes and developed solutions accordingly.
  • Managed payroll records accurately ensuring timely payment of wages.
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally.
  • Scheduled staff hours and allocated resources to maximize team member performance.

Deputy General Manager

The Stubborn Goat Gastropub
03.2022 - 11.2022
  • Constructed procedures for staff to hold each individual accountable - in turn created a stronger team environment as there was pride and structure brought back to their job
  • Did the groundwork to get a JOHSC Committee established and running as per required - as well as implementing Fire Safety Policies
  • Helped create a concrete communication system between BOH and FOH during service
  • Spent many hours as a support on busy services for FOH to help curb labour expenses, while still managing the venue
  • Regular managing duties of safe counts, scheduling, inputting payroll, labour reports, P+Ls, marketing.

Sous Chef (acting Chef De Cuisine)

The London Hunt And Country Club
10.2016 - 03.2022
  • Developed recipes and menus keeping market demand and culinary trends in mind
  • Responsible for each menu's costing as well as developing fool-proof 50+ page menu bible
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
  • In charge of a fine tuned culinary team with a driven focus to serve the best quality food in a demanding environment offering two separate menus simultaneously, one casual and one fine dining.

Banquet and Catering Manager (FOH)

The London Hunt And Country Club
06.2018 - 12.2020
  • Responsible for hiring, training, scheduling and managing a staff of 15 plus managing outside staff on occasion for larger events
  • Set up, ran and tore down daily events, some reaching 900 guests
  • In first two months I overhauled the service procedures and cut a 3 course total service time by almost 40%.

Owner/Operator

Actor's Restaurant
09.2014 - 10.2016
  • Managed day-to-day business operations while performing as Head Chef
  • Conducted local market research to scope out industry competition and identify advantageous trends
  • Established, optimized and enforced policies to maintain consistency and high-quality standards across entire operation
  • Maintained my own books and payroll operations
  • Restaurant is licensed for 140 seats with full staff of 15
  • In 2015 my sales were over 300k.

Kitchen Manager

Casey's Restaurant
03.2011 - 08.2014
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Some of my procedures were implemented into Cara Food Corp. Standards
  • Hired and managed entire kitchen staff
  • Reduced food cost by 3% and labour by 6%. I assessed my team to see where we could be more efficient.
  • Purchased food and cultivated strong vendor relationships
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

English And Philosophy

University of Western Ontario
London, ON

High School Diploma -

Wallaceburg District Secondary School
Wallaceburg, ON
2007

Skills

  • Attention to Detail and Critical Thinking
  • Project and Operations Management
  • Efficient Problem Solver and Multi-Tasker
  • Event Coordination

Timeline

Restaurant Director

Dessert Yard
02.2023 - 12.2023

Restaurant Manager

Pizzatown
11.2022 - 04.2023

Deputy General Manager

The Stubborn Goat Gastropub
03.2022 - 11.2022

Banquet and Catering Manager (FOH)

The London Hunt And Country Club
06.2018 - 12.2020

Sous Chef (acting Chef De Cuisine)

The London Hunt And Country Club
10.2016 - 03.2022

Owner/Operator

Actor's Restaurant
09.2014 - 10.2016

Kitchen Manager

Casey's Restaurant
03.2011 - 08.2014

English And Philosophy

University of Western Ontario

High School Diploma -

Wallaceburg District Secondary School

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Sarah Dramnitzke