Sarah DeMone
Indian Mountain,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Versatile and complex background seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Greater Moncton International Airport
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with passengers through active listening skills, leading to higher retention rates and positive feedback from passengers.
- Enhanced passenger satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual passenger needs.
Quality Control/Assurance Technician
Viscofan Canada Inc
04.2020 - 06.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Inspected equipment to identify areas of wear or causes of malfunctions and maintained quality assurance satisfaction objectives.
- Sustained compliance with regulatory standards and safety requirements.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
Quality Control/Assurance Technician
Westmorland Fisheries
04.2019 - 04.2020
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Field Technician/Project Lead
Petitcodiac Watershed Alliance
04.2017 - 01.2019
- Improved environmental data accuracy by conducting thorough field investigations and sample collections.
- Implemented erosion control measures to minimize sediment runoff from field sites, protecting local waterways.
- Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
- Aided in the submission of grant proposals and attended fundraising events to gain funding for research and engage with supporters.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
- Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
- Assisted in the development of research proposals and reports through thorough documentation of findings and observations.
Education
Certification - Electrofishing
Canadian Rivers Institute
09.2023
Certification - Environmental Impact Assessment
Athabasca University
Athabasca, AB08.2023
Bachelor of Science - Environmental Management
University of News Brunswick
Fredericton, NB10.2017
Diploma - Photography and Videography
McKenzie College
Moncton, NB06.2013
Skills
- Complaint resolution
- Client Relations
- Product Knowledge
- Information Security
- Environmental Monitoring
- Report Preparation
- Quality Management Systems
- Product Sampling
- Testing Procedures
- Continuous Improvement
- ISO Standards
- Workplace Safety
- Technical knowledge
- Project Planning
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Greater Moncton International Airport
01.2023 - Current
Quality Control/Assurance Technician
Viscofan Canada Inc
04.2020 - 06.2023
Quality Control/Assurance Technician
Westmorland Fisheries
04.2019 - 04.2020
Field Technician/Project Lead
Petitcodiac Watershed Alliance
04.2017 - 01.2019
Certification - Electrofishing
Canadian Rivers Institute
Certification - Environmental Impact Assessment
Athabasca University
Bachelor of Science - Environmental Management
University of News Brunswick
Diploma - Photography and Videography
McKenzie College
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