Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah DeMone

Indian Mountain,NB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Versatile and complex background seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Greater Moncton International Airport
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with passengers through active listening skills, leading to higher retention rates and positive feedback from passengers.
  • Enhanced passenger satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual passenger needs.

Quality Control/Assurance Technician

Viscofan Canada Inc
04.2020 - 06.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Inspected equipment to identify areas of wear or causes of malfunctions and maintained quality assurance satisfaction objectives.
  • Sustained compliance with regulatory standards and safety requirements.
  • Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
  • Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.


Quality Control/Assurance Technician

Westmorland Fisheries
04.2019 - 04.2020
  • Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
  • Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
  • Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
  • Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
  • Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
  • Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Field Technician/Project Lead

Petitcodiac Watershed Alliance
04.2017 - 01.2019
  • Improved environmental data accuracy by conducting thorough field investigations and sample collections.
  • Implemented erosion control measures to minimize sediment runoff from field sites, protecting local waterways.
  • Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
  • Aided in the submission of grant proposals and attended fundraising events to gain funding for research and engage with supporters.
  • Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
  • Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
  • Assisted in the development of research proposals and reports through thorough documentation of findings and observations.

Education

Certification - Electrofishing

Canadian Rivers Institute
09.2023

Certification - Environmental Impact Assessment

Athabasca University
Athabasca, AB
08.2023

Bachelor of Science - Environmental Management

University of News Brunswick
Fredericton, NB
10.2017

Diploma - Photography and Videography

McKenzie College
Moncton, NB
06.2013

Skills

  • Complaint resolution
  • Client Relations
  • Product Knowledge
  • Information Security
  • Environmental Monitoring
  • Report Preparation
  • Quality Management Systems
  • Product Sampling
  • Testing Procedures
  • Continuous Improvement
  • ISO Standards
  • Workplace Safety
  • Technical knowledge
  • Project Planning

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

Greater Moncton International Airport
01.2023 - Current

Quality Control/Assurance Technician

Viscofan Canada Inc
04.2020 - 06.2023

Quality Control/Assurance Technician

Westmorland Fisheries
04.2019 - 04.2020

Field Technician/Project Lead

Petitcodiac Watershed Alliance
04.2017 - 01.2019

Certification - Electrofishing

Canadian Rivers Institute

Certification - Environmental Impact Assessment

Athabasca University

Bachelor of Science - Environmental Management

University of News Brunswick

Diploma - Photography and Videography

McKenzie College

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Sarah DeMone