Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Della-vedova

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Residential Property Administrator

District Realty
01.2023 - Current
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Prepare or assist in the preparation of internal and external communications.
  • Serve as primary liaison between company staff and building managers, providing information, answering questions, and responding to requests
  • Oversee and achieve organizational goals while maintaining an efficient, productive, and positive office culture and employee experience
  • Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail
  • Prepare and send invoices, maintain client databases, track accounts, and assist with copying and distributing production orders and other internal documents
  • Update spreadsheets used by accounting, production, and field services
  • Schedule and track meetings and appointments, book flights, and handle travel logistics
  • Followed up on delinquent tenants and coordinated collection procedures.


Office Administrator

Capital Property Services
05.2017 - 04.2019
  • Performed secretarial and administrative work required to ensure the efficient operation of the office.
  • Developed relationships with customers, vendors, and guests to present the company in a professional manner.
  • Created and updated spreadsheets for weekly, monthly, and quarterly updates
  • Communicated closely with Head of Operations regarding needs, concerns, or issues.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Restaurant General Manager

Backdrop Food & Drink
03.2014 - 04.2016
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.

Head Bartender

Boston Pizza
02.2012 - 02.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed bar at special events, leading team in providing coordinated service for business meetings and social gatherings
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Followed strict recipes and drink measurements to minimize product used

Waitress Supervisor

Mambo Nuevo Latino Restaurant
05.2008 - 08.2013
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.

Education

Bachelor of Arts - Psychology

Carleton University
Ottawa, ON
06.2022

Skills

  • Hiring and Onboarding
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Managing Operations and Efficiency
  • Optimizing Workflows
  • Office Management
  • MS Office
  • Administrative and Clerical Support
  • Attention to Detail
  • PC Proficiency
  • Excel Spreadsheets
  • Customer Service

Timeline

Residential Property Administrator

District Realty
01.2023 - Current

Office Administrator

Capital Property Services
05.2017 - 04.2019

Restaurant General Manager

Backdrop Food & Drink
03.2014 - 04.2016

Head Bartender

Boston Pizza
02.2012 - 02.2014

Waitress Supervisor

Mambo Nuevo Latino Restaurant
05.2008 - 08.2013

Bachelor of Arts - Psychology

Carleton University

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Sarah Della-vedova