Sarah J. Day, MBA
Toronto,Ontario
Summary
Enthusiastic professional with over 15 years of experience in customer service and management. Excellent reputation for resolving problems, improving customer/donor satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
28
28
years of professional experience
Work History
Office Manager (part-time)
The Foot Guy
11.2016 - Current
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Managed all aspects of an office, including all office communication.
- Building relationships with all patients, doctors and suppliers.
Assistant Office Manager (part-time)
Sam Spaturo Denture Clinic & Dentist Office
10.2012 - 10.2015
- Handled all inquiries with patients, doctors and insurance companies.
- Managed all office administration.
Annual Giving Manager
Canadian Feed The Children
01.2001 - 08.2003
- Annual Giving & Donor Relations Management.
- Data Processing Management - supervised data processing team of 8.
- Donor Cultivation, Retention & Stewardship.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed day to day communications with suppliers and donors.
- Managed all direct mail, telemarketing, canvassing, child sponsorship and monthly giving programs.
- Managed all tax receipting and donor correspondence.
- Accountable for 3.8 million in fundraising budget.
Store Coordinator, Customer Service (part-time)
Winners Merchants
06.1998 - 01.2001
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised associate staff of up to 20, to ensure smooth operations of the store.
- Managed all customer service. Provided leadership and training on all store operations, computer systems, processes, and handled complex customer service issues.
- Received promotion within 3 months of employment. (previous sales associate)
Assistant Manager, Data Processing Department
Canadian Scholarship Trust Foundation
06.1997 - 01.2001
- Managed the Banking/Data Processing Department (staff of 10), ensured efficiency and accuracy in RESP application processing, managed all financial transactions, and ensured that all deadlines were met for completion of new business.
- Wrote rejection and policy manuals for distribution internally and in the field.
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Fundraising Manager/Annual Appeal
CKDU Radio, Dalhousie University
01.1996 - 06.1997
- As the sole fundraiser, coordinated all day to day operations associated with the Annual Appeal; event planning, corporate solicitation, direct mail, and supervision of donation processing.
- Managed all donor relationships.
- Raised record amount of over 100K for the annual appeal.
Education
M.B.A - Marketing
1997
B.A - Economics & Business
1995
B.B.A - Business Administration, Marketing
1994
Skills
- Team Building
- Dedicated Team Member
- Customer Service
- Problem-solving Skills
- Marketing Strategy
- Relationship Building
- Project Management
- Leadership and Training
- Interpersonal Skills
- Energetic and Hardworking
Timeline
Office Manager (part-time) - The Foot Guy
11.2016 - Current
Assistant Office Manager (part-time) - Sam Spaturo Denture Clinic & Dentist Office
10.2012 - 10.2015
Annual Giving Manager - Canadian Feed The Children
01.2001 - 08.2003
Store Coordinator, Customer Service (part-time) - Winners Merchants
06.1998 - 01.2001
Assistant Manager, Data Processing Department - Canadian Scholarship Trust Foundation
06.1997 - 01.2001
Fundraising Manager/Annual Appeal - CKDU Radio, Dalhousie University
01.1996 - 06.1997
Dalhousie University - M.B.A, Marketing
Acadia University - B.A, Economics & Business
Acadia University - B.B.A, Business Administration, Marketing