Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sarah Dangana

Calgary,Alberta

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Coordinator

Navvis GMBH
11.2022 - 09.2025


  • Streamlined repair service requests by managing scheduling, tracking, and progress reports.
  • Processed quotes, orders, and invoicing in CRM/ERP.
  • Coordinated domestic and international shipments of laser scanners and spare parts with the Logistics team, reducing delays and ensuring smooth delivery.
  • Facilitated remote technical sessions with engineers, improving resolution efficiency and customer satisfaction.
  • Supported regional engineers and resellers by managing spare parts restocking, minimizing downtime.
  • Developed and analyzed service reports on key metrics (downtime, resolution time, warranty claims), identifying opportunities for improvement.
  • Maintained accurate customer account data (contacts, entitlements, licenses), strengthening post-sales service quality.

Digital Marketing Consultant

WayMaker Immigration Services
05.2023 - 01.2024
  • Increased website traffic by implementing effective search engine optimization strategies.
  • Supported digital marketing campaigns, presentations, and brand-aligned promotions.
  • Researched Canadian immigration programs, clients, and competitors to inform business development.
  • Partnered with project managers to create impactful brand and social media strategies.
  • Organized immigration events, including webinars and publicity engagements.

Solution Support Engineer

SAP Concur
04.2019 - 10.2022
  • Drove product adoption and education, increasing customer engagement across growth and enterprise accounts.
  • Resolved complex technical issues by handling tickets, incidents, and escalations.
  • Collaborated with cross-functional teams to address out-of-scope cases, delivering scalable and customer-centric solutions.
  • Developed deep expertise in SAP Concur products to provide specialized support for administrators and end users.


Customer Service Associate

AT&T
06.2018 - 02.2019
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Master of Arts - English Language And Literature

University of Paris IV La Sorbonne
Paris, France
07-2016

Post-Graduate Certificate - International Studies

University of Lyon III
Lyon, Paris
06-2014

Bachelor of Arts - Linguistics And Communications

University of Port-Harcourt
Nigeria
12-2009

Skills

  • MS office expertise
  • Problem-solving
  • Organizational skills
  • Multitasking
  • Excellent communication
  • Logistics coordination
  • Adaptability and flexibility
  • Customer relationship management

Languages

English
Native or Bilingual
French
Full Professional

Certification

  • Google Project Management - 2022
  • Fundamentals;Customer Success Manager. Udemy 2022

Timeline

Digital Marketing Consultant

WayMaker Immigration Services
05.2023 - 01.2024

Service Coordinator

Navvis GMBH
11.2022 - 09.2025

Solution Support Engineer

SAP Concur
04.2019 - 10.2022

Customer Service Associate

AT&T
06.2018 - 02.2019

Master of Arts - English Language And Literature

University of Paris IV La Sorbonne

Post-Graduate Certificate - International Studies

University of Lyon III

Bachelor of Arts - Linguistics And Communications

University of Port-Harcourt
Sarah Dangana