Sarah Dangana
Calgary,Alberta
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator
Navvis GMBH
11.2022 - 09.2025
- Streamlined repair service requests by managing scheduling, tracking, and progress reports.
- Processed quotes, orders, and invoicing in CRM/ERP.
- Coordinated domestic and international shipments of laser scanners and spare parts with the Logistics team, reducing delays and ensuring smooth delivery.
- Facilitated remote technical sessions with engineers, improving resolution efficiency and customer satisfaction.
- Supported regional engineers and resellers by managing spare parts restocking, minimizing downtime.
- Developed and analyzed service reports on key metrics (downtime, resolution time, warranty claims), identifying opportunities for improvement.
- Maintained accurate customer account data (contacts, entitlements, licenses), strengthening post-sales service quality.
Digital Marketing Consultant
WayMaker Immigration Services
05.2023 - 01.2024
- Increased website traffic by implementing effective search engine optimization strategies.
- Supported digital marketing campaigns, presentations, and brand-aligned promotions.
- Researched Canadian immigration programs, clients, and competitors to inform business development.
- Partnered with project managers to create impactful brand and social media strategies.
- Organized immigration events, including webinars and publicity engagements.
Solution Support Engineer
SAP Concur
04.2019 - 10.2022
- Drove product adoption and education, increasing customer engagement across growth and enterprise accounts.
- Resolved complex technical issues by handling tickets, incidents, and escalations.
- Collaborated with cross-functional teams to address out-of-scope cases, delivering scalable and customer-centric solutions.
- Developed deep expertise in SAP Concur products to provide specialized support for administrators and end users.
Customer Service Associate
AT&T
06.2018 - 02.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Master of Arts - English Language And Literature
University of Paris IV La Sorbonne
Paris, France07-2016
Post-Graduate Certificate - International Studies
University of Lyon III
Lyon, Paris06-2014
Bachelor of Arts - Linguistics And Communications
University of Port-Harcourt
Nigeria12-2009
Skills
- MS office expertise
- Problem-solving
- Organizational skills
- Multitasking
- Excellent communication
- Logistics coordination
- Adaptability and flexibility
- Customer relationship management
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Google Project Management - 2022
- Fundamentals;Customer Success Manager. Udemy 2022
Timeline
Digital Marketing Consultant
WayMaker Immigration Services
05.2023 - 01.2024
Service Coordinator
Navvis GMBH
11.2022 - 09.2025
Solution Support Engineer
SAP Concur
04.2019 - 10.2022
Customer Service Associate
AT&T
06.2018 - 02.2019
Master of Arts - English Language And Literature
University of Paris IV La Sorbonne
Post-Graduate Certificate - International Studies
University of Lyon III
Bachelor of Arts - Linguistics And Communications
University of Port-Harcourt