Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Cusden

Sarnia,Canada

Summary

Dynamic professional with a proven track record in workforce development and employer relations, honed at Employment Transitions. Excelled in building robust networks, facilitating successful employment outcomes through effective communication and leadership. Skilled in Microsoft Office and adept at providing emotional support, achieving a high client satisfaction rating. Demonstrates exceptional adaptability and a commitment to professionalism.

Overview

25
25
years of professional experience

Work History

Employment Facilitator

Employment Transitions
Sarnia, ON
02.2006 - Current
  • Liaise with schools and service agencies to identify suitable clients for the program
  • Conduct individual assessments to identify the client's interests, capacities and needs as well as to determine the client's employment aspirations, experiences, abilities, skills and potential obstacles
  • Establish a rapport with the client, develop a positive working relationship and mentor client towards integration and independence in the work place
  • Identify potential employment opportunities through accessing existing data, cold calling and networking
  • Market the program and its clients abilities to potential employers
  • Arrange job interviews for the client and accompany them to job interviews as required
  • Act as an advocate for the client where necessary
  • Provide supports to the employer, supervisor and coworkers
  • Provide on-the-job training and assistance to the client throughout the job placement and where necessary complete the task in accordance with employers standards
  • Report on a regular basis regarding clients progress
  • Respond immediately when issues arise concerning the client's well being
  • Maintain high professional standards and confidentiality at all times
  • Report regularly on client activity and progression
  • Participate in training and development programs
  • Collaborated with other service providers in order to ensure that all client needs were met.
  • Participated in outreach activities aimed at connecting underserved populations with jobs.
  • Advised clients on how to best market their skills and qualifications for specific jobs.
  • Conducted mock interviews with clients to prepare them for real-life job interviews.
  • Organized events that connected employers with potential candidates.
  • Established contacts with employers to create internship and employment opportunities for students.
  • Maintained accurate records of client progress and services provided.
  • Provided counseling support to help clients cope with challenges associated with finding employment.
  • Developed relationships with employers in the community to promote employment opportunities for clients.

Customer Care Specialist

Marriott International
Sarnia, ON
09.2003 - Current
  • Answered telephones calls using appropriate etiquette; used proper grammar, vocabulary, and voice inflection to communicate clearly and effectively
  • Processed all incoming telephone calls for reservation requests, changes, and cancellations in a courteous and efficient manner
  • Answered guest questions about property facilities and services
  • Recognized opportunities to up-sell the customer; used sales techniques that maximize revenue while maintaining existing guest loyalty
  • Completed required paperwork to facilitate the reservation process
  • Maintained confidentiality of guest and proprietary information
  • Entered customer information into the database for tracking purposes.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.

Team Leader

Suzy Shier
Sarnia, ON
01.2003 - 12.2006
  • Greeted customers, discussed merchandise sought for purchase, and provided fashion advice while utilizing upselling techniques
  • Tabulated total bill and accept cash, credit card or automatic debit payment
  • Assisted in display of merchandise and performed inventory control
  • Supervised sales staff, authorized the return of merchandise, and resolved customer complaints

Server / Bartender

Golden Palace Restaurant
Corunna, ON
05.2000 - 10.2003
  • Greeted patrons, presented menus, made recommendations and answered questions regarding food and beverages
  • Took orders, relayed orders to kitchen and bar staff, and served food and beverages
  • Prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages
  • Presented bill to patrons and accepted payment

Education

Diploma in Public Relations and Communication -

Fanshawe College
London, ON
01.2005

Diploma - Hospitality and Tourism Management

Lambton College
Sarnia, ON
01.1998

Skills

  • Communication skills
  • Listening skills
  • Networking
  • Public relations
  • Marketing
  • Leadership
  • Decision making
  • Problem solving
  • Professionalism
  • Confidentiality
  • Relationship building
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Employer engagement
  • Resource identification
  • Training coordination
  • Marketing and outreach
  • Job search strategies
  • Interview coaching
  • Client advocacy
  • Workforce development
  • Resume development
  • Task prioritization
  • Emotional support
  • Organizational skills
  • Reliability
  • Excellent communication
  • Critical thinking
  • Stress management
  • Multitasking
  • Diversity awareness
  • Employer relations
  • Team collaboration
  • Adaptability and flexibility
  • Needs determination
  • Career exploration

References

References available upon request.

Timeline

Employment Facilitator

Employment Transitions
02.2006 - Current

Customer Care Specialist

Marriott International
09.2003 - Current

Team Leader

Suzy Shier
01.2003 - 12.2006

Server / Bartender

Golden Palace Restaurant
05.2000 - 10.2003

Diploma in Public Relations and Communication -

Fanshawe College

Diploma - Hospitality and Tourism Management

Lambton College

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