Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Craveiro

Victoria,BC

Summary

Dynamic leader with a proven track record in project coordination and team leadership. Excelled in enhancing productivity and client satisfaction through effective problem-solving and exceptional customer service. Skilled in documentation management and conflict resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Project Coordinator

Redblue Heating and Refrigeration
09.2018 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Created job files for each project and maintained current data in each file.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Ministry of Children & Family Development

MCFD
01.2012 - 09.2018
  • Maintained up-to-date knowledge of best practices in family development to provide the highest level of care
  • Contributed to a supportive team environment through active participation in staff meetings, trainings, and professional development opportunities.
  • Assisted families during their supervised visitations in office
  • Provided ongoing support to families during times of crisis or transition, offering compassionate guidance while in the office
  • Helped prepare thorough documentation for each case, ensuring compliance with agency policies and relevant regulations while maintaining client confidentiality.
  • Handled all administrative tasks for the protection team, including managing timely court documents,organizing and safeguarding confidential information,liaising with families in the office,and supporting social workers in their client-related duties.
  • Helped with food vouchers and bus passes for clients
  • Assisted with FCPC Family case conferences, talking notes and being a support system

Deli Manager

Thrifty Foods
02.2010 - 01.2012
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Set schedules for staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Small Business Owner

Ambrosio European Deli and Market
01.2006 - 01.2010
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Conducted performance evaluations and provided constructive feedback to employees.

Head Server

IrishTimes Pub
03.2000 - 01.2006
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served personal section of tables.

Education

High School Diploma -

Belmont Secondary School
Victoria, BC
06.1999

Skills

  • Problem-Solving
  • Project Coordination
  • Time Management
  • Detail Oriented
  • Team Coordination
  • Documentation Management
  • Decision-Making
  • Critical Thinking
  • Flexible and Adaptable
  • Attention to Detail
  • Customer Service
  • Workload Management
  • Team Leadership
  • Task Delegation
  • Relationship Building
  • Conflict Resolution
  • Proficient in ICM & MIS
  • Proficient in Microsoft Word & Outlook

Languages

English
Full Professional

Timeline

Project Coordinator

Redblue Heating and Refrigeration
09.2018 - Current

Ministry of Children & Family Development

MCFD
01.2012 - 09.2018

Deli Manager

Thrifty Foods
02.2010 - 01.2012

Small Business Owner

Ambrosio European Deli and Market
01.2006 - 01.2010

Head Server

IrishTimes Pub
03.2000 - 01.2006

High School Diploma -

Belmont Secondary School

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Sarah Craveiro