Sarah Crago
Nanaimo
Summary
Hard-working student and committed with experience in customer service and sales in the retail industry. Skilled in providing exceptional customer service, identifying customer needs, and conflict resolution. Highly organized and detail-oriented with excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Evolve Nightclub
12.2023 - Current
- Cultivated relationships with new and existing customers to drive sales.
- Served a variety of beverages promptly with focused attention to customer needs.
- Operated cash register and POS to process sales transactions and handle payments.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Senior Pharmacy Assistant
Real Canadian Superstore
02.2022 - Current
- Prepared medications for distribution according to established standards and procedures.
- Demonstrated strong organizational skills, managing multiple tasks simultaneously.
- Processed prescriptions accurately and efficiently using computer systems, ensuring accuracy of patient information.
- Received, store, and inventory pharmaceutical supplies and medications.
- Maintained a clean, organized workspace and ensured that all safety protocols were followed.
Barista/ Keyholder
Serious Coffee
08.2021 - 10.2022
- Knowledge of opening and closing procedures, following all security procedures and protocols to ensure a safe environment.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
Real Canadian Superstore
08.2018 - 02.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Assisted with training and mentoring new team members.
- Assisted customers with locating items throughout the store when needed.
- Informed customers of special promotions, loyalty programs, and discounts.
Education
Bachelor of Science in Nursing -
Vancouver Island University
06.2026
High School Diploma -
Dover Bay Secondary
06.2022
Skills
- Organization
- Time Management
- Customer Service
- Multitasking
- Problem-Solving
- Adaptability
Certification
- Serving it Right
- Food Safe
- Basic Life Support
References
References available upon request
Timeline
Server/ Bartender
Evolve Nightclub
12.2023 - Current
Senior Pharmacy Assistant
Real Canadian Superstore
02.2022 - Current
Barista/ Keyholder
Serious Coffee
08.2021 - 10.2022
Cashier
Real Canadian Superstore
08.2018 - 02.2022
Bachelor of Science in Nursing -
Vancouver Island University
High School Diploma -
Dover Bay Secondary
- Serving it Right
- Food Safe
- Basic Life Support
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