Summary
Work History
Education
Skills
Timeline
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Sarah Craft

Hinton,AB

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Work History

Front Desk Agent

Delta Brunswick
Fredericton, New Brunswick
  • Answered phones, responded to inquiries, and took messages.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Inputted guest information into computer system accurately and securely.
  • Resolved customer complaints promptly and courteously.
  • Verified customer credit to establish payment method for accommodations.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided information about hotel amenities, services, and local attractions.

Front Desk Supervisor

Best Western Wainwright
Wainwright, Alberta
  • Oversaw cash and credit card payment transactions at the front desk.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Resource Management Support Clerk

Canadian Forces
Wainwright, Alberta
  • Conducted research to identify potential resources that could be used to improve efficiency within the office.
  • Generated monthly invoices for clients based on their contracted services and monitored payments received.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Created reports on resource utilization and tracked usage trends.
  • Copied, sorted and filed records of office activities and business transactions.
  • Ensured compliance with relevant laws, regulations, policies, and procedures related to resource management operations.

Education

QL3 And QL5 - Human Resources Management

Canadian Forces Logistics Training Centre
Borden
01-2012

High School Diploma -

Harbour View High School
Saint John
06-2004

Certificate Program - Occupational Health And Safety

University of New Brunswick - Online
Saint John, NB

Skills

  • Guest services
  • Administrative support
  • Conflict management
  • Problem-solving skills
  • Team building
  • Administrative skills
  • Training and mentoring

Timeline

Front Desk Agent

Delta Brunswick

Front Desk Supervisor

Best Western Wainwright

Resource Management Support Clerk

Canadian Forces

QL3 And QL5 - Human Resources Management

Canadian Forces Logistics Training Centre

High School Diploma -

Harbour View High School

Certificate Program - Occupational Health And Safety

University of New Brunswick - Online

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Sarah Craft